01643 DMV Customer Service Generalist - Stafford CSC

Commonwealth of Virginia; Stafford; On-site; GBP 26,000 - 38,000; Full time

Job summary

A State Government Department is seeking a Customer Service Generalist in Stafford to provide exceptional service at the DMV. Responsibilities include communicating policies, issuing ID cards, and processing applications. Ideal candidates will have strong communication skills, customer service experience, and the ability to navigate DMV procedures. The position offers a competitive salary and excellent benefits, including paid holidays and leave.

Benefits

Competitive salary

Excellent health and retirement benefits

Paid holidays and leave

Qualifications

• Must be able to communicate effectively with diverse customers.
• Proven ability to handle inquiries efficiently.
• Must possess a valid driver's license with fewer than 6 demerit points.

Responsibilities

• Provide top-notch service to diverse customer base.
• Administer knowledge exams and road tests.
• Manage cash and credit card transactions.

Skills

Strong verbal and written communication skills

Proven customer service abilities

Attention to detail

Problem-solving skills

Computer literacy in Microsoft Office

Ability to interpret laws and regulations

Education

High School Diploma or equivalent

Job description

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist at the Stafford Customer Service Center!

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day.

As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to :

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax / fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Why you should join us?

We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer :

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family / personal leave
• Deferred compensation plans

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high‑pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem‑solving skills for resolving customer issues in fast‑paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.
• Instructor Certification : Must be 21 years of age and maintain the instructor certification for administering road tests.

Additional Considerations

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances : A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License : Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday –Saturday with varied hours.
• Bilingual encouraged to apply.

Special Instructions

You will be provided a confirmation of receipt when your application and / or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint‑based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: [phone]

Email : ov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter.