0 to 19 Admin Hub Lead Administrator

Buy A Boat Now; Torquay; On-site; GBP 24,000 - 27,000; Full time

Job summary

A local public health organization in Torquay seeks an Admin Lead to support the smooth running of office functions. Responsibilities include handling queries, maintaining records, and providing administrative support. The ideal candidate will have NVQ level 3 or equivalent and proven IT skills. This position offers a salary range of £24,937 to £26,598 per annum, presenting an excellent opportunity for a dynamic individual in healthcare administration.

Qualifications

• Must have good keyboard/IT skills including accurate recording.
• Experience of minute-taking at professional meetings.
• Ability to manage competing priorities effectively.

Responsibilities

• Provide effective communication between team and other agencies.
• Assist in meeting preparations, including agendas and minutes.
• Monitor and respond to emails requiring follow-up.

Skills

Excellent working knowledge of MS Office

Ability to take lead in data collection systems

High standard of numeracy and literacy

Strong communication skills

Education

NVQ level 3 or equivalent experience

Good level of general education (GCSE English & Math)

RSA II Typing or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Summary

An exciting opportunity has arisen to join the 0 to 19 Torbay Admin Team. The 0 to 19 Admin Hub works as an integrated member of the 0 to 19 Torbay Partnership, providing secretarial and office administrative service for the Specialist Community Public Health Nursing (SCPHN) workforce.

The 0 to 19 Admin Lead will support the Business Manager and Co‑Ordinator with a wide range of office functions, ensuring the smooth running of our electronic record‑keeping systems in the Admin Hub. This includes receiving and dealing with all electronic and telephone queries, maintaining electronic records, ordering supplies and equipment, minute‑taking, and room bookings, and providing leadership support in the absence of the Coordinator.

Main Duties of the Job

• Provide an effective channel for communicating between the team and other agencies
• Assist in the preparation for and attendance of meetings, including taking minutes, writing agendas, and booking rooms
• Monitor and respond to generic emails that may require progress chasing and non‑routine activities
• Collect and compile data
• Produce newsletters for staff, partners and stakeholders
• Review electronically received data and use relevant IT systems to coordinate the accurate dissemination of information across the SCPHN workforce
• Respond to telephone enquiries efficiently, providing signposting and appropriate management where tact and sensitivity is required
• Participate in the recruitment process for all posts, assisting with shortlisting and joining interview panels for band 2 administrator posts
• Respond to and engage with social media interactions and messages in a timely, appropriate and professional manner
• Manage referrals and universal contacts that require allocation to Public Health Nursing staff (PHN) and the wider 0 to 19 Torbay service
• Maintain the allocation spreadsheet and facilitate allocation meetings
• Undertake monthly 1‑2‑1 reviews with the Admin Hub

About Us

0 to 19 Torbay is a partnership made up of Torbay and South Devon NHS Foundation Trust, Action for Children and the Children's Society. Within this sits our 0‑19 Admin Hub, which is made up of hardworking, dedicated administrators with a variety of skill mix. We continue to develop both our Admin Hub and Partnership every day and are hoping to employ someone who is positive, dynamic and hard working, who can also bring new ideas and experience to the table and help us provide the best service possible to the Torbay area.

The post holder will work with other members of the 0 to 19 Admin Team to provide a single point of access into 0 to 19 Torbay for TSDFT departments, partner agencies and the public.

Details

• Date posted: 12 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year Per annum
• Contract: Permanent
• Working pattern: Full‑time, Part‑time
• Reference number: 388‑7470588‑FC&I
• Job location: St Edmunds, Victoria Park Road, Torquay, TQ1 3QH

Essential Qualifications and Training

• NVQ level 3 or equivalent experience
• Good level of general education including GCSE English & Math at grade C or above, or equivalent
• RSA II Typing or equivalent
• Training or experience in Microsoft Office Software including Excel, Word, PowerPoint and Outlook

Desirable Qualifications

• European Computer Driving Licence
• Evidence of continued development

Essential Knowledge and Experience

• Excellent working knowledge of MS, Excel, Word, Publisher, Internet and email
• Ability to take the lead in setting up new systems for data collection
• Excellent keyboard/IT skills, including accurate recording skills
• Ability to work independently and under own initiative
• Able to manage own workload
• Effective in using multiple database computer systems
• High standard of numeracy and literacy; clear written and verbal communication skills
• Proven ability to organise and prioritise workload with minimum supervision, whilst dealing with conflicting demands

Desirable Knowledge and Experience

• Proven working knowledge of NHS Administration and IT systems, i.e. PARIS, Unit 4 (formerly Agresso), IHCS, Careplus, ICON
• Experience of working with and understanding the role of SCPHNs
• Knowledge of safeguarding children
• Ability to manage competing priorities
• Ability to set up, develop and implement effective systems to establish well‑organised administrative support to the management team
• Experience of working within a multi‑skilled partnership team

Essential Specific Skills

• Ability to effectively use Microsoft Excel and Word
• Proven ability to type up correspondence without supervision, ensuring a high degree of accuracy and attention to detail to produce professional standard documents
• Experience in minute‑taking at professional level meetings; transcription and distribution of minutes
• Excellent keyboard/IT skills, including accurate recording skills

Desirable Specific Skills

• Organising training events and forums
• Ability to manage competing priorities
• Ability to set up, develop and implement effective systems to establish well‑organised administrative support to the management team
• Experience if working within NHS environment and general awareness of NHS issues
• Awareness of Public Health issues including health promotion
• Experience of working with children
• Experience of managing and promoting a public social media account

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Torbay and South Devon NHS Foundation Trust

St Edmunds, Victoria Park Road, Torquay, TQ1 3QH

Website: https://www.torbayandsouthdevon.nhs.uk