Jobs in Mulhouse, United States

Samsara's Customer Success team advises and guides our largest customers to ensure they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara's strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role you will be part of our Implementation team responsible for helping customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure a successful deployment of Samsara's solution, picking up where our sales teams leave off. Customers span a wide range of industries, including haulage and transportation, food and beverage, passenger transit, utilities, school buses, and more. You will build relationships with customers, help them learn our system, and ensure a successful ongoing customer relationship.

Your role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort in explaining technology products to executives and day-to-day users.

Location: France or UK, remote-based

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to enable quick time to value for the customer investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, product adoption, and account health
• Run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users across multiple use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience
• Deeply understand the Samsara platform capabilities and explain them to customers of all types
• Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally

• 2 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred
• Fully business fluent in French
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Solutions-oriented with strong problem-solving skills
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment
• Bachelor's degree from a 4-year institution

• Strong bias for standardization and automation; ability to think big with high standards
• Thrives in a fast-paced and change-heavy environment

Note: This description does not include any non-relevant boilerplate or extraneous fields such as unrelated keywords or placeholders.