Inclusion à France

The division — Group CIO creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

Identity Global Products (IGP) is a large and global department in AXA Group Operations, composed by ~150 team members, mandated to design, implement, deploy and operate globally shared products linked to identity & access management domain for:

• Employees working for AXA
• Users / partners working for AXA business
• Customer users of AXA

In essence, the IT Identity Department is the guardian of the company’s digital identity, ensuring the right people have the right access at the right time. It’s a critical function that helps maintain the integrity, confidentiality, and availability of the company’s information assets.

Currently transformed thanks to major IT transformation programs, we aim to become leader on the market in terms of practices and technologies.

Job purpose

As an UX Design & Researcher Intern, your main objective is to assist Product Managers, Product Owners and Service Owners, Communication & Event teams, Product Adoption & Engagement teams for our 6 Global Products by on UX topics :

• Enriching our knowledge of our users (persona, user stories)
• Continually improving UX experience: regularly capture and understand expectations and needs of our product users and consumers
• Improve and foster user-centric culture with product teams. Indeed, as part of our agile transformation, the UX experience is a new consideration for many of product team members in their daily activities (mostly engineers or traditional project managers)

Main missions

Your responsibilities include :

• Enriching our knowledge of our users (persona, user stories)
• Continually improve our user knowledge by collecting user feedbacks, performing user interviews, understanding user behaviours, etc. (created 6 months ago only)
• Develop end-to-end user stories and storytelling (multi-products)
• Continually improving UX experience
• Maintain our website up-to-date in alignment with information provided by Product teams with best UX practices (freshly created end 2024 by our UX designer) - ~1 000 users
• Conduct user research and usability testing to understand user needs, pain points and behaviours
• Develop and optimize design workflows, streamlining the design process for efficiency and impact
• Define Voice of Customer regular events
• Improve and foster user-centric culture with product teams
• Identify existing relevant trainings on UX design & research, and build training contents adapted to our context when necessary to be implemented to our overall training strategy
• Develop UX design & research methodologies and toolkits
• Coach our product team members on UX research
• Work closely with change & communication teams to ensure product & project communications are compliant with UX best practices and user-centric
• Advocate for the user in projects

During this internship, you will develop key skills and expertise which will be valuable for your career on :

• Project management
• Product management (including agile methodology)
• IT Operations and Service Management best practices
• Usage of corporate tools (O365, JIRA, Confluence, ServiceNow, Klaxoon, etc.)
• Knowledge on identity solutions and cybersecurity
• Analytics capacity and business understanding
• Working in multi-cultural, complex, international and matrixial company

You will also have access to different e-learning platforms (LinkedIn Learning) to upskill yourself in this domain.

About you

We are looking for someone with the following experience and skills:

• Previous experience of UX design or research projects
• Prevous experience in creating end-to-end UX processes and workflow, including user journeys, tasks analysis

• Microsoft Office (O365, Outlook, PowerPoint, Excel File)
• PowerBI or equivalent
• ServiceNow, Jira and Confluence is a plus but not mandatory
• Details focused but always keeping the high-level picture to understand the purpose of activities on the overall business objectives
• Familiar with UX design and research processes and methodologies
• Familiar with Agile framework and methodologies (backlog management, sprint, …)
• “Coding” experience is a plus but not mandatory
• Management of user community including driving problem calls, communicating progress on issues & actions

• Capacity to be autonomous and take lead / initiative to engage stakeholders and solve arising problems
• Rigorous, organized, excellent time management
• Problem solving, including solving business and technical challenges, critical thinking skills
• Ability to document requirements for both technical and end user teams
• Strong analytical skills and methodology
• Teamwork and leadership skills
• Ability to push ideas and solutions and projects end-to-end
• Skilled at working within a dynamic, team-oriented, collaborative environment
• Strong interpersonal, oral communication, ability to speak to technical and end-user audiences and listening skills, with ability to demonstrate empathy
• Ability to find creative solutions to meet or exceed business needs
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Self-motivated and directed
• Fluent in English verbal and written, French is a plus
• Initiative mindset – always keen to propose new ideas / things to try
• Detail-oriented: skilled at identifying and resolving the root cause of problems

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action :

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.