Work in Portugal - Customer Operations/French Market

Cross Border Talents; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking a French-speaking Operations Customer Expert to join a multicultural team in Lisbon, Portugal. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. A total gross cash compensation of 1,040/month with accommodation or 1,240/month without accommodation, plus additional benefits including health insurance and training allowances, is offered.

Prestations

Health insurance

Monthly allowances

Training allowance

Qualifications

• Fluent in French with a desire to work in customer operations.
• Ability to handle customer queries efficiently.
• Strong communication skills for outbound calls.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and resolve them quickly.
• Conduct outbound calls and maintain accurate CRM records.

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,040 / month
Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,240.00 / month
Includes:>

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message meb>