Work in Portugal - Customer Care/French Market !)

Cross Border Talents; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A staffing agency in the customer support industry is seeking a French-speaking Customer Support Representative to work remotely from Portugal. You will handle customer requests and support tickets while maintaining records with CRM tools. This role offers competitive salary and performance bonuses, along with relocation support. Join a multicultural environment and enjoy a great work-life balance.

Prestations

Performance and complexity bonuses

Relocation support

Accommodation option available

Qualifications

• Fluent French speaker, required for customer support role.
• Strong communication skills for handling customer requests.
• Ability to work in a multicultural environment.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to customer queries.
• Conduct outbound calls for feedback and promotions.

Connaissances

Fluent in French

Customer service skills

Experience with CRM tools

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!