Work in Portugal - Customer Care/French Market !)

Cross Border Talents; Marseille; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking a Customer Support Representative fluent in French to join their team remotely in Portugal. The role involves responding to customer inquiries and conducting outbound calls to promote products in a multicultural environment. The ideal candidate will demonstrate excellent communication skills and a customer-centric approach. Competitive salary with accommodation options available.

Prestations

Relocation support

22 vacation days per year

Performance and complexity bonus

Qualifications

• Fluent in French, both spoken and written.
• Experience in customer service is a plus.
• Ability to manage multiple tasks and provide operational feedback.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for various queries.
• Conduct outbound calls to promote products.

Connaissances

Customer service skills

Fluent French

Communication skills

Outils

CRM tools

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!