Work in Portugal - Customer Care/French Market !)

Cross Border Talents; Bordeaux; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A customer support agency is seeking a Customer Support Representative to work remotely in Portugal. The role requires fluency in French and involves responding to customer inquiries, handling support tickets, and performing outreach tasks. The salary is competitive with relocation support available, alongside ample vacation days. This position offers a great opportunity for career growth in a multicultural environment.

Prestations

Performance & complexity bonus

Relocation support

Accommodation option

Qualifications

• Fluent in French with strong communication skills.
• Experience in customer support or operations preferred.
• Ability to work in a multicultural environment.

Responsabilités

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Conduct outbound calls to promote products and collect feedback.

Connaissances

Customer service

Communication

Problem-solving

Outils

CRM tools

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!