[WEBTOON] Community Support Associate (French and German)

Wattpad; Mérignac; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global entertainment company is seeking a Community Support Associate to work on user inquiries and support. The ideal candidate should have native-level proficiency in French and German, along with 1-2 years of community or user support experience. The role involves building relationships with community members and responding to user inquiries through support channels. Join a dynamic team working with influential artists and fandoms in comics.

Qualifications

• 1-2 years' experience in community or user support is required.
• Native-level proficiency in French and German is mandatory.
• Technically savvy and able to quickly learn new systems is essential.

Responsabilités

• Build relationships with WEBTOON community members and resolve their questions.
• Respond to incoming user inquiries, complaints, feedback, and reports.
• Follow processes to address issues and maintain user support experience.

Connaissances

Detail-oriented

Tech-savvy

Culturally aware of trends and pop culture

Outils

Zendesk

Description du poste

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.

The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated. Native-level proficiency in French and German.

Responsibilities

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues

Requirements

• 1-2 years' experience in community or user support. Must have experience with Zendesk
• Native-level proficiency in French and German.
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company

With approximately155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!

#WEBTOON