[WEBTOON] Community Support Associate (French and German)

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands); France; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global entertainment company in Auvergne-Rhône-Alpes is seeking a Community Support Specialist. You will build relationships with community members, respond to inquiries, and resolve technical issues. The ideal candidate has 1-2 years of community support experience and is proficient in both French and German, with a technical aptitude for learning new systems.

Qualifications

• 1-2 years' experience in community or user support.
• Must have experience with Zendesk.
• Technically savvy and able to quickly learn new systems.

Responsabilités

• Build strong relationships with WEBTOON community members and resolve their questions.
• Respond to incoming user inquiries, complaints, feedback, and reports.
• Follow operational processes to address issues and maintain positive user support experience.

Connaissances

Community support experience

Technical proficiency

Multicultural awareness

Outils

Zendesk

Description du poste

Overview

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.

Native-level proficiency in French and German.

Responsibilities

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues

Requirements

• 1-2 years' experience in community or user support. Must have experience with Zendesk
• Native-level proficiency in French and German.
• Technically savvy and able to quickly learn new systems
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company

With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad—the world’s leading webnovel platform—WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!

#WEBTOON