Store Manager - Crans-Montana

Arctic Juice & Cafe; Annecy; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A growing juice and café brand located in Auvergne-Rhône-Alpes is seeking an experienced Store Manager. You will oversee all aspects of store operations, lead a motivated team, drive financial performance, and ensure exceptional customer service. Prior experience in team management and excellent communication skills are essential. This is a full-time position with opportunities for team development and training.

Qualifications

• Experience in team management within a retail or food service environment.
• Strong ability in customer service and driving performance.
• Knowledge of financial management and KPI monitoring.

Responsabilités

• Lead and develop a motivated team of baristas and foodies.
• Manage day-to-day store operations and ensure brand standards.
• Set and achieve sales targets while monitoring KPIs.

Connaissances

Team Leadership

Customer Service

Operational Management

Financial Analysis

Communication

Description du poste

As a Store Manager at Arctic Juice & Café, you will oversee all aspects of your store’s operations: from team leadership and customer experience to financial performance and operational standards. Your mission is to deliver outstanding service, maintain top-quality products, and drive growth in a dynamic, fast-paced environment. You will inspire and develop a motivated team, uphold our brand ethos, and act as an ambassador for Arctic Juice & Café. This role reports directly to the General Manager and Operations Team.

Key Responsibilities

• Team Leadership & Culture: Recruit, train, and lead a team of baristas, juicers, and foodies with ongoing coaching and support.
• Foster a collaborative, positive culture rooted in Arctic Juice & Café’s values.
• Conduct regular team meetings and training sessions to boost skills and reinforce standards.
• Hold weekly team meetings and ensure effective communication at all times.
• Create schedules that balance labour costs with customer demand.
• Promote accountability, professional growth, and continuous improvement.

• Operational Excellence: Manage day-to-day store operations, including opening/closing, cleanliness, and organisation.
• Ensure the store consistently meets brand standards and delivers a premium customer experience.
• Drive efficiency by streamlining workflows and ensuring product consistency.

• Financial & Performance Management: Set and achieve ambitious but realistic sales and performance targets.
• Monitor KPIs such as Sales, COGS, Labour, Variable Costs, and customer satisfaction.
• Develop and execute action plans with the team to close performance gaps and boost results.

• Customer Experience & Brand Standards: Deliver exceptional customer service and uphold Arctic Juice & Café’s commitment to quality.
• Strive to position the brand above traditional juice/coffee chains, aiming to be the world’s leading juice, coffee, and lifestyle company.
• Actively monitor and respond to customer feedback to ensure constant improvement.
• Encourage latte art and presentation excellence, while guiding beginners to focus on quality and consistency first.

• Supply Chain & Inventory: Work with the supply chain team to ensure accurate and timely deliveries.
• Monitor inventory levels, consumption, and waste, ensuring accurate stock checks and cost control.

• Team Development & Training: Ensure all team members complete required onboarding and training modules.
• Validate skills through regular tests and evaluations.
• Encourage career progression and provide growth opportunities for team members.

• Compliance & Standards: Enforce strict adherence to the company’s Health & Safety Manual.
• Maintain compliance with local regulations and international health standards.
• Ensure uniforms and appearance standards are consistently followed (clothing, shoes, punctuality, and conduct).

• Communication & Reporting: Maintain transparent communication with Area Managers, Operations, and senior leadership.
• Prepare weekly, monthly, and quarterly reports on performance, challenges, and successes.
• Ensure scheduling, planning, and labour organisation stay within budget and model requirements.