Service Manager Maritime

Eutelsat; France; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global satellite operator is seeking a Service Manager to oversee relationships with maritime connectivity partners. The ideal candidate will have over 5 years of experience in Satellite & Telecommunications, excellent analytical skills, and a Master’s degree in Engineering. This role offers the opportunity to work closely with various teams to enhance customer satisfaction and improve service delivery. Working locations may include Paris, London, or Turin.

Prestations

Flexible work schedules

Hybrid work options

Qualifications

• 5+ years’ experience in Satellite & Telecommunications.
• Strong understanding of service-level agreements (SLAs).
• Fluent in English, knowledge of additional languages is a plus.

Responsabilités

• Serve as primary contact for maritime connectivity partners.
• Address partner concerns and ensure satisfaction.
• Monitor service performance and report on KPIs.

Connaissances

Customer service delivery

Satellite & Telecommunications knowledge

Data analytical skills

Problem-solving

Formation

Master of Engineering or Master of Science in Engineering

Outils

Power BI

Grafana

Description du poste

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO‑LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group you’ll get to:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer‑centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference, we aim to become the most trusted partner for global satellite connectivity. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one‑third of our executive team and 60 % of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental and economic growth – both on Earth and in space.
• Work‑Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. We are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Job Overview

We are looking for an enthusiastic and skilled Service Manager to join our team and play a critical role in managing the relationship with key partners of our connectivity services, fostering expansion and trust. You will work closely with Sales, Operations and Engineering, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork and professional development.

Who You Are

• Experienced in Satellite & Telecommunications with a passion for delivering exceptional customer service.
• Thriving in a fast‑paced, technology‑driven environment and excelling at managing relationships with clients and internal teams.
• Strong understanding of service‑level agreements (SLAs) and operational processes.
• Problem‑solving skills and attention to detail that ensure seamless management of high‑quality services.
• Eager to become part of an innovative company in the space sector.

What You’ll Do

• Join Eutelsat OneWeb’s Connectivity Business Unit and become an integral part of the Service Management Team.
• Act as the primary point of contact for key maritime connectivity partners, addressing their concerns and ensuring their satisfaction.
• Manage service escalations, troubleshoot technical issues, and ensure continuous service improvement.
• Identify areas for service enhancement and implement improvement initiatives.
• Build and maintain strong relationships with partners, understanding their evolving needs.
• Develop, produce and present network performance reports that provide meaningful insight into all contracted services.
• Monitor service performance ensuring key performance indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Mentor our partners on how to gain value from our Digital Products suite.
• Deliver fantastic results and delight our partners through demonstrating value and driving positive customer experience.

What You’ll Need

• A Master of Engineering or Master of Science in Engineering.
• 5+ years’ professional experience within the Satellite & Telecommunications space, with sound knowledge and practical expertise on different types of connectivity services and network topologies. CCENT/CCNA/CCNP would be a plus. Experience in maritime communications would also be a plus.
• Demonstrated success in creating and developing customer relationship experience and governance frameworks, with excellent communication skills.
• Strong data analytical skills. Experience with tools such as Power BI & Grafana would be a plus.
• A well‑structured mindset with project management capabilities. CAPM/PMP would be a plus.
• Fluent English, and ideally other languages such as French, Italian, Spanish, Norwegian…

Where You’ll Work

• Paris, London or Turin.

With availability to travel occasionally.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.