Service Desk Agent

Uni Systems; Strasbourg; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A technology solutions provider in Strasbourg is seeking a Service Desk Agent to join their team. The ideal candidate will have a Bachelor's degree and at least 4 years of relevant IT support experience. Responsibilities include logging incidents, providing first-line support, and escalating complex issues. Proficiency in English is essential. This position offers an opportunity to contribute to a diverse and inclusive workplace.

Qualifications

• Minimum 4 years of relevant working experience in IT support.

Responsabilités

• Log all relevant incident and service request details.
• Provide first-line investigation and diagnosis.
• Resolve incidents and service requests whenever possible.
• Escalate incidents to 2nd level support teams.
• Keep users informed of progress.
• Close all resolved requests.
• Update the Knowledge Base.

Connaissances

AD/LDAP basic management

HW/SW inventory management

Excellent analysis and problem solving

Prioritizing incidents, requests and changes

End user support

Excellent use of the English language

Formation

Bachelor's degree

Description du poste

Overview

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Agent to join our UniQue team in Strasbourg, France!

Responsibilities

What will you be bringing to the team?

• Logging all relevant incident and service requests details and allocating categorization and prioritization
• Providing first-line investigation and diagnosis
• Resolving incidents and service requests whenever possible
• Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration)
• Keeping users informed of progress
• Closing all resolved requests
• Updating the Knowledge Base

Qualifications

What do you need to succeed in this position?

• Bachelor's degree with minimum 4 years of relevant working experience

Experience & Skills

Working experience with the below:

• AD/LDAP basic management
• HW/SW inventory management
• Printers and printing services
• Excellent analysis and problem solving
• Prioritizing incidents, requests and changes
• Familiar with ITIL concepts
• End user support
• Workstation and mobile devise OS, application and simple hardware support
• IP-telephony system support
• LAN cabling and patching
• Centralized deployment of software and updates
• Excellent use of the English language (verbal & written)

Equal Employment Opportunity Statement

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.