Senior Customer Success Manager (French speaking)

Tulip Interfaces; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology company in Paris is seeking an Account Manager to oversee key accounts and help clients achieve operational success. The ideal candidate will have at least 4 years in customer-facing roles, experience in discrete manufacturing, and strong bilingual communication skills in French and English. This position offers a flexible work schedule, company equity, and a competitive benefits package.

Prestations

Company equity

Competitive benefits package

Flexible work schedule

Unlimited vacation policy

Learning and Development Benefit

Qualifications

• 4 years in a customer-facing role such as Account Management or Customer Success.
• Direct experience within discrete manufacturing is essential.
• Exceptional presentation and interpersonal skills.

Responsabilités

• Own the end-to-end relationship for a portfolio of key accounts.
• Identify opportunities to expand the use of Tulip's platform.
• Guide customers to leverage Tulip for operational improvements.
• Coordinate across internal teams to address customer needs.

Connaissances

Customer-facing role experience

Problem-solving skills

Presentation skills

Interpersonal skills

Business fluency in French

Formation

BA / BS required

MBA / Masters preferred

Description du poste

Overview

Tulip the leader in frontline operations is helping companies around the world equip their workforce with connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulips cloud-native no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity capturing and analyzing real-time data and continuous improvement.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany and Hungary. Focused on composable human-centric solutions for industrial environments Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work for 2024.

About You:

• Youre a natural problem-solver who can develop an independent perspective and structure information effectively even amid uncertainty.
• You communicate clearly and effectively across all levels of an organization from the shop floor to C-level executives.
• You have direct experience implementing change in manufacturing or deploying technology systems in operational environments.
• You are customer-obsessed and passionate about partnering with clients to deliver measurable impact.
• You are resourceful and can Google your way out of most problems understanding that every customer has a unique perspective.

What skills do I need

• 4 years in a customer-facing role such as Account Management, Customer Success (SaaS preferred) or Management Consulting.
• Direct experience within discrete manufacturing is essential, particularly with a background in industries such as Industrial Machinery, Automotive, Aerospace and Defense or others.
• A BA / BS is required (MBA / Masters preferred) along with a demonstrated ability to understand complex business challenges and align technology solutions to solve them.
• Exceptional presentation and interpersonal skills with experience creating and leading executive presentations for enterprise corporations.
• Proven experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering).
• A strong bias for action and client impact.
• Ability to travel up to 20%.
• Business fluency in French and English is required.
• Submit your CV in English.

Key Responsibilities:

• Own the end-to-end relationship for a portfolio of key accounts acting as a trusted advisor to ensure their success and health.
• Proactively identify opportunities to expand the use of Tulip's platform within existing accounts acting as a strategic partner to manage contract renewals and support commercial expansion in collaboration with Sales.
• Strategically guide customers to leverage Tulip for operational improvements by recommending use cases and tracking and communicating a clear measurable return on their investment.
• Coordinate across internal teams such as Product, Engineering, Sales and Professional Services to address customer needs and influence the product roadmap.
• Help build and improve internal processes and content creating mechanisms to scale up and mature the Customer Success function.

Key Collaborators:

• Customers
• Tulip's partners who may also be supporting an account
• Professional Services
• Support teams
• Sales
• Product Management

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered. Were building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include :

• Direct impact on product and culture
• Company equity
• Competitive benefits package including commuter benefits, learning and development benefits, team events, catered lunches 3 days a week.
• Flexible work schedule and unlimited vacation policy
• Learning and Development Benefit
• Virtual company events and happy hours

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Help us build an inclusive community that will transform frontline operations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Experience:

Manager

Key Skills

Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, Dsp, Immigration

Employment Type: Full Time

Experience: years

Vacancy: 1