Senior Account Manager - Paris

The Fork; Paris; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading restaurant technology company in Paris is seeking an Account Manager to enhance restaurant revenue by promoting TheFork solutions. The ideal candidate has 4+ years of experience in account management, is fluent in French and English, and possesses strong analytical skills. The role offers a competitive salary and a flexible working environment.

Prestations

Competitive salary & monthly bonus

Flexible working environment

Health insurance fully covered

Lunch vouchers

Team building events

Qualifications

• 4+ years of experience in account management or a relevant role.
• Comfortable with phone negotiations and relationship building.
• Ability to manage multiple projects simultaneously.

Responsabilités

• Manage Restaurant portfolio to generate revenue with TheFork solutions.
• Build long-term customer relationships and provide support.
• Collaborate with Sales and Marketing for promotional strategies.

Connaissances

Account management experience

Native French speaker

Fluent in English

Proficient in Google Suite

Proficient in Salesforce

Ability to exceed targets

Revenue management knowledge

Analytics and creativity

Description du poste

Overview

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table and we are on a mission to connect the worlds favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products :

• TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• TheFork Manager: our innovative software tool that digitizes restaurant operations empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values Better Together, Ownership, Respect and Growth are the guiding principles of everything we do shaping our behaviors: Come as you are, Dig in and Make it Memorable.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible multicultural and constructive environment that provides everyone with space to grow both professionally and personally.

To learn more about TheFork and our Forkies explore our official site:

What you will do

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month by selling TheFork solutions to the Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support mainly through email and phone to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, Special offers, YUMS and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Negotiate favorable win-win conditions allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Monitor and take actions to ensure restaurants comply with our T&Cs and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
• Monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Number and quality of restaurants participating in TheFork Festivals
• Number of restaurants part of the YUMS and SUPER YUMS program across your portfolio
• Total restaurants retained

Who you are

You Must Meet These Critical Qualifications

• Years of experience in account management or relevant role: 4y
• Language: Native level of French and fluent English
• A Fully computer literate - Google Suite and Salesforce
• Self-starter results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time
• A self-starter who takes full ownership adapts quickly in fast-paced environments and is passionate about achieving outstanding sales results.

You Can Impress With These Additions

• Experience in the field of the Internet / Tech
• Experience in pitching and selling promotions / deals / flash sales
• Experience in dealing with a high number (40-50) of outbound and inbound calls and portfolios with numerous accounts (from 600 to 1000)

What we offer you

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive salary & monthly bonus
• Lunch vouchers available for each working day
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Welfare allowance: school costs, elderly care, babysitting costs, transportation, travel, leisure
• Amazing offices with dining, coffee points and leisure area
• Team building events

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly.

What we offer you is subject to change based on business needs.