Mid-Market Customer Success Manager

Global-e Online Ltd.; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading international e-commerce platform is seeking a Customer Success Manager in Paris. This role involves developing trusted relationships with clients, driving revenue through up-selling, and ensuring the long-term success of clients. Candidates should be fluent in French and English with prior B2B experience in software or SaaS, and strong analytical and presentation skills are essential. This hybrid position offers competitive compensation and an opportunity to work remotely.

Prestations

Competitive compensation package

Option to travel to London to visit the UK team

Hybrid work model with 2 days remote

Qualifications

• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.

Responsabilités

• Operate as the lead point of contact for all clients.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.

Connaissances

Fluency in French

Fluency in English

Strong analytical skills

Excellent listening skills

Negotiation skills

Presentation skills

Description du poste

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

Responsibilities

• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-eto ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Fluency in French and English – is a must
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.

What we offer

• This is a hybrid position with the opportunity to work 2 days remotely
• Located in the heart of Paris
• Competitive compensation package
• Option to travel to London to visit the UK team

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.