French Support Facebook

FH Collective Academy; Orléans; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A prominent international organization is looking for a Customer Support representative to aid French-speaking users. You will provide exceptional customer service through multiple channels. This role offers a full relocation package, including accommodation and flight reimbursement. Ideal candidates must have excellent French and English skills and a passion for helping customers. Join us to build your career while experiencing life in a beautiful location.

Prestations

Meal allowance

Private Health & Life Insurance

Paid training

Free Portuguese language lessons

Career development opportunities

Administrative support for relocation

Multicultural work environment

Qualifications

• C2 level French required for customer support role.
• B1+/B2 English needed for internal communication.
• Previous experience in customer service is advantageous.

Responsabilités

• Manage customer interactions via phone, email, and chat.
• Provide accurate information and troubleshooting support.
• Document cases through internal systems.

Connaissances

C2 level French

B1+/B2 English

Strong communication skills

Problem-solving skills

Customer focus

Description du poste

Start Date: 2 February

Location: Lisbon, Portugal (On-site)

Imagine starting your day under the Portuguese sun, living in a fully furnished apartment provided by the company (all bills included), while building an international career in customer experience.

With winter approaching across Europe, Portugals mild climate offers an ideal setting for professionals seeking stability, development, and a comfortable lifestyle supported by a comprehensive relocation package.

Salary & Benefits

Compensation (40h/week):

• With company accommodation: approx. 1,040.66 gross/month

• Without company accommodation: approx. 1,240.67 gross/month

• Meal allowance: 154/month (meal card)

• Private Health & Life Insurance from day one

• Paid training (weekly compensation after successful completion)

Relocation Package:

• Fully furnished shared apartment provided by the company for only with low price (all utilities included)

• Airport pick-up upon arrival

• Administrative support (NIF, Social Security, opening a bank account, etc.)

• Flight reimbursement after the required period

Additional Advantages:

• Free Portuguese language lessons

• Career development and internal mobility opportunities

• Multicultural and modern work environment

Role Overview Customer Support

You will support French-speaking users of Facebook, handling inquiries with professionalism and care.

Your responsibilities include:

• Managing customer interactions via phone, email, and chat

• Providing accurate information, troubleshooting support, and user guidance

• Documenting cases through internal systems

• Ensuring a positive user experience through clear and empathetic communication

Candidate Requirements

• C2 level French

• B1+/B2 English for internal communication

• EU citizenship or a valid work permit for Portugal

• Ability and willingness to relocate

• Strong communication, problem-solving skills, and customer focus

• Previous customer service experience is an advantage (not mandatory)

Ready to Build Your Career in Portugal?

If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project, we would be happy to receive your application.