Digital Client Advisor

LVMH Group; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading luxury brand in Paris is seeking a dedicated client service professional. The role involves delivering exceptional customer experiences, building client relationships, and meeting outlined KPIs. Candidates should have a Bac+2 education and previous luxury-related experience. Fluency in English, plus one of French, German, Arabic, or Italian, is essential. Proficiency in Microsoft Office and knowledge of Salesforce are preferred.

Qualifications

• Previous experience in luxury environments like boutiques or hotels is needed.
• Fluent in English, with fluency in French, German, Arabic, or Italian as mandatory.

Responsabilités

• Provide excellent customer service and manage client interactions.
• Build and maintain a digital client book to attract top clients.
• Monitors client communications and ensures alignment with company policies.

Connaissances

Client service experience

Sales negotiation

Multi-tasking

Formation

Bac+2 from a higher education

Outils

Microsoft Office

Salesforce

Description du poste

Responsibilities

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Develop a digital client book with the ability to recruit and develop top clients.
• Escalate any client issues that require further resources to the appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain current customers and detect new high‑potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…).
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Education and Experience

• Bac+2 required from a higher education.
• Previous experience in luxury (client service, boutiques, hotels, or concierge).

Languages

• On top of English, French, German, Arabic, or Italian is mandatory.

Hard Skills

• Proficient in Microsoft Office.
• Salesforce knowledge a plus.

Soft Skills & Motivation

• A passion for Christian Dior and our collections.
• Strong sales negotiation skills.
• Able to multi‑task and prioritize competing tasks.
• Able to work a varied schedule.
• Clear demonstration of a client‑first mind‑set.
• Highly motivated, energetic, and inspirational team player.
• Strong knowledge in fashion trends.