Customer Support Specialist French Speaker

Cross Border Talents; Paris; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

A customer service company is seeking motivated individuals for an on-site role in Lisbon, Portugal. This full-time position includes a relocation package to facilitate your move. Responsibilities include assisting customers via phone and email, ensuring high-quality service, and collaborating with teams. Ideal candidates are fluent in French and English. Apply now to embark on your new journey under the Portuguese sun.

Prestations

Relocation package

Daily meal allowance

Monthly transport support

Health insurance

Qualifications

• Fluent in French (C2) and English (B2).
• Capable of working in dynamic environments and assisting customers effectively.

Responsabilités

• Assist customers via phone, email, and chat.
• Handle inquiries professionally and empathetically.
• Resolve issues and provide solutions.
• Collaborate with internal teams for customer satisfaction.

Connaissances

Strong communication skills

Professionalism

Empathy

Customer support

Description du poste

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French
• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2
• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)
• 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):
  • Flight reimbursement up to 400 after 6 months of employment (economy class)
  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)
• Daily meal allowance provided to support your lunch expenses
• Monthly transport support to make your commute easier
• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!