Customer Support Specialist

Essence Coaching Group; Lyon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer support company is seeking a Customer Support Representative who is fluent in French and English. This role involves resolving customer inquiries, troubleshooting technical issues, and assisting with purchases. Candidates should have a customer-first attitude and 1-2 years of experience in a similar role. The position offers a salary of 1700 EUR gross per month, with potential for a hybrid work model after 6 months.

Prestations

Salary of 1700 EUR gross per month

Structured onboarding and skill development

Relocation assistance available

Qualifications

• Advanced proficiency in French (C1) and English (C1) is required.
• 1-2 years of experience in BPO or working with US customers.
• Strong attention to detail.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Connaissances

Customer-first mindset

Problem-solving ability

Excellent communication skills

Description du poste

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.