Customer Support Specialist

Essence Coaching Group; Lille; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global customer service provider in Lille is looking for a bilingual Customer Support Representative (French & English) to deliver exceptional customer experience. You will manage requests, troubleshoot issues, and assist with purchases. The ideal candidate has a strong customer-first mindset and 1-2 years of relevant experience. This position offers a gross salary of 1700 EUR per month and potential for hybrid work after 6 months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• Fluent in French (C1) and English (C1).
• At least 1-2 years of work experience in BPO or with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure customer satisfaction.

Connaissances

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Description du poste

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • French – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It • Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available.