Customer Support - Remote from Greece

PlanetJobs; Bordeaux; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service company in Bordeaux is seeking a customer support representative fluent in French. You'll be responsible for assisting customers through various communication channels and ensuring high satisfaction. The role offers a competitive salary, relocation support, and benefits including health care and professional growth opportunities.

Prestations

Relocation support

Competitive salary

Health care benefits

Professional growth opportunities

Free online language courses

Qualifications

• Fluency in French required.
• Prior customer support experience preferred.
• Familiarity with iOS and/or MacOS is a plus.

Responsabilités

• Communicate with customers via phone, chat, and email.
• Track and follow cases to ensure timely resolution.
• Provide troubleshooting for mobile devices.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Prior customer support experience

Description du poste

What you will do :

• Communicate with customers via phone chat & e‑mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set‑up repairs for hardware‑related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring :

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer :

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State‑of‑the‑art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1