Customer Support French- Relocating to Cork

TELUS Digital; Paris; Sur place; EUR 33 000; Plein temps

Résumé du poste

A leading fintech company is seeking a Customer Support Specialist in Cork, Ireland. This role involves assisting users with issues over phone, email, and chat while improving customer experience. Candidates must be fluent in English and French and possess strong communication skills. The company offers permanent employment, performance-based bonuses, private medical insurance after 6 months, and opportunities for career advancement. Join a dynamic environment with a focus on innovation and employee development.

Prestations

Private medical insurance coverage

Pension scheme

Performance-based bonus

Inspiring work environment

Community projects

Qualifications

• Fluent in English and French.
• Strong customer focus and communication skills.
• Adaptability and ability to work with various systems.

Responsabilités

• Assist users in investigating and resolving issues.
• Participate in projects to enhance customer experience.
• Provide support via phone, email, and chat.

Connaissances

Fluent level of English and French

Great communication skills

Self-driven and result-oriented

Strong time management skills

Description du poste

Customer Support Specialist

Location: Onsite in Cork, Ireland

Hours: 8:00 AM – 4:30 PM, 5 days a week across Mon-Sun (subject to change)

Salary: €32,500 gross per year + performance bonus + €1,000 gross sign on bonus

Start Date: 19 January 2026

Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs and expanding fraud detention skills, this role may be for you.

We are currently looking for passionate customer support specialists to join our Cork team, supporting one of our most exciting clients in the fintech industry.

Join us as a Customer Support Specialist

As a Customer Support Specialist in the fintech industry, every day will be different and exciting. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, research and identify issues. You will be a reference and trusted contact, speaking on the phone or via email and chat with different people in various situations, improving your communication and problem solving skills day by day.

We provide regular internal training sessions to help you expand your knowledge in key areas such as language skills, presentation skills, Google Sheets, and more. We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.

What we offer

• Stable job: permanent employment contracts
• Performance-based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment with innovative offices, relax and play areas, and an onsite gym
• Community projects: CSR events all year long
• Private medical insurance coverage (after 6 months tenure) with VHI
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and an occupational health advisor
• Subsidized canteen

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or enhancing the overall customer experience.

What we NEED you to have

• Fluent level of English and French
• Great communication skills with strong customer focus
• Self-driven and result-oriented
• Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
• Strong time management skills
• Adaptability

What we would LOVE you to have

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech

Apply now to start your new professional journey in 2026

If successful, our recruitment team will contact you within 7 days. If you’re unsure if you fit the role, apply anyway—we’d love to meet you!