Customer Success Manager

EfficientIP; Lille; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

A dynamic network security firm is seeking a Customer Success Manager for the Southern Europe region. This role is pivotal in driving customer satisfaction and ensuring successful adoption of DDI solutions. The ideal candidate should have a Master's degree and at least 5 years of experience in Customer Success Management or related fields within the IT/Network sectors. Fluency in English and French is required, with Spanish being a plus.

Qualifications

• At least 5 years of experience in Customer Success Management or related roles in IT / Network / Software industry.

Responsabilités

• Foster long-term relationships with clients and act as a trusted advisor.
• Analyse client feedback to identify risks and opportunities.
• Collaborate with CSA, Sales, and Product teams.
• Establish CSM processes and roll out best practices.
• Define, track and review KPIs.
• Support the Sales team during renewals.

Connaissances

Strong business acumen

Proactive client-centric approach

Excellent communication skills

Ability to translate technical information into business value

Fluent in English and French

Spanish is a plus

Formation

Master’s degree in Business, Consulting or Engineering

Description du poste

EfficientIP is a growing network automation and security company, specializing in DDI (DNS, DHCP, IP Address Management).

Our Smart DDI approach offers enterprises and service providers a unique appliance-based solution to intelligently simplify and automate design, deployment and management of their critical network infrastructure.

Through patented technology, our 360º solution suite secures DNS services to safeguard sensitive data and ensure application access. Companies in all sectors rely on our offerings to face the challenges of key IT initiatives such as cloud, IoT, 5G, and mobility.

Description

As a Customer Success Manager for the Southern Europe region, you will be a key player in driving the growth of our customer base and maintaining high levels of customer satisfaction.

You will drive customer success by ensuring smooth adoption, ongoing satisfaction, and optimisation of our DDI solutions and services across the entire client lifecycle.

Your ability to identify upsell opportunities will contribute to revenue growth and help maintain long‑term relationships with our existing clients.

Responsibilities

• Foster long‑term relationships with the clients and act as a trusted advisor to support their business goals thanks to expert guidance and suggestions
• Analyse clients’ feedback and data to identify potential risks, areas for improvement, opportunities, and monitor their satisfaction
• Collaborate with CSA, Sales and Product teams and provide them with clients’ feedback
• Establish CSM processes and roll out best practices
• Define, track and review KPIs
• Collaborate with the Marketing team on customer engagement initiatives
• Support the Sales team during the renewals process

Education & Experience

• Master’s degree in Business, Consulting or Engineering
• At least 5 years of experience in Customer Success Management, Account Management in a renewal business (subscription), or Consulting roles within IT / Network / Software industry

Skills and Qualifications

• Strong business acumen
• Proactive, client‑centric with a strong ability to manage multiple accounts at the same time, prioritising while respecting deadlines
• Excellent communication skills with internal and external stakeholders
• Ability to turn complex technical information / use cases into meaningful business value
• Fluent in English and French, Spanish is a plus

Working Conditions

We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment.

At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues. We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our Company’s ambition of constant overachievement.

You will be part of a fun & ambitious team !

To apply, please send your cv and cover letter to [e-mail]