Customer Service Manager

Vilmorin-Mikado; La Ménitré; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A Franco-Japanese seed company is seeking a Team Manager in La Ménitré. This role involves leading a multicultural team, managing export operations, and ensuring compliance with Incoterms procedures. Candidates should have a Master's degree in International Business and over 5 years of experience in international customer service. Proficiency in English is required and knowledge of another language is a plus. The role offers competitive salary, bonuses, and various employee benefits.

Prestations

Family health insurance

Company restaurant

Profit-sharing bonus

Management bonus

Holiday vouchers

Qualifications

• 5+ years of experience in an international customer service or sales environment.
• Mastery of Incoterms procedures and customs documentation.
• Experience as a team leader.

Responsabilités

• Lead and develop a multicultural team of 6 individuals.
• Ensure complete order processing from entry to invoicing.
• Monitor compliance with export procedures.

Connaissances

Team Leadership

Proactivity

Analytical skills

Communication

Fluent English

Formation

Master's degree in International Business or equivalent

Outils

ERP system (JDE)

Reporting tools

Description du poste

Franco-Japanese seed company, Vilmorin-Mikado has specialized since 1743 in the creation, production and selling of vegetable seeds for professionals. With the help of more than 1,000 employees, the company distributes its wide range of products on the 5 continents (100+ countries).

The company is part of the Limagrain group (4th largest seed company in the world), which covers field seeds, agri-food products, and cooperative trade.

• Team Management and Leadership (~40%)
• As a team manager (6 people), your mission will be to lead, support, and develop a multicultural team (recruitment, training, performance reviews, development plan).
• Set objectives and monitor individual and team performance.
• Foster a positive work environment, team cohesion, and communication (especially during busy time).
• Promote a culture of customer service and operational excellence.
• Export Operational Monitoring and Management (~40%)
• From the technical side, your role will be to ensure the complete processing of orders, from entry to invoicing and payment collection.
• Organize a weekly review of the order portfolio to prioritize, anticipate potential issues, and secure deliveries.
• Manage customer complaints and provide associated sales follow-up.
• Ensure compliance with export procedures (Incoterms, documentation, customs compliance, etc.).
• Management, Coordination, and Reporting (~20%)
• Finally, you will participate in the implementation of the company strategy, particularly regarding safety and service quality.
• You will ensure the monthly reporting of your activities and contribute to the reliability of performance indicators.
• You will work collaboratively with the sales, supply chain, finance, and quality teams to optimize the customer experience.

Replacement because the previous Manager is moving out.

With a Master's degree in International Business (or equivalent), you have at least 5y of experience in an international customer service or sales environment, ideally in the agri-food, agricultural, or industrial sectors. Therefore, you master Incoterms procedures, managing large-scale export and customs documentation. You are comfortable with IT, knows one ERP system (we use JDE), and will be able to learn our reporting tools. Furthermore, you demonstrate managerial skills through a successful experience as a teamleader. You are known for proactivity and autonomy, your analytical and rigorous approach. You will be able to use your interpersonal skills and communication abilities to benefit both clients and colleagues. Fluency in English is required, proficiency in another language (French, Spanish) would be a precious asset.

Recruitment process

1. First meeting with HR team member (call or visio)
2. Technical interview with the Manager (visio or on-site)
3. Confirmation interview with a Director (often on-site)

• Salary to be determined based on your profile, 13th-month bonus paid monthly, 'Cadre' status.
• Working hours: Daily package (211days/year), with a minimum of 14 days of paid time off (RTT) per year.
• Profit-sharing bonus, management bonus (up to 1.5 months' salary).
• Benefits: Family health insurance, company restaurant, company advantages (holiday vouchers, gift vouchers, discounted tickets), and on-site activities
• By joining Vilmorin-Mikado, you will be part of a long-established seed company, an expert within the Limagrain cooperative group, where the diversity of positions allows for long-term career development.