Customer Quality Engineer (M/F)

Timotion Europe; Vaux-le-Pénil; Hybride; EUR 45 000 - 55 000; Plein temps

Résumé du poste

Timotion Europe recherche un Ingénieur Qualité Client pour rejoindre son équipe en pleine croissance. Le candidat retenu sera responsable de la communication avec les clients sur les questions de qualité et de l'amélioration de leur satisfaction. Ce rôle nécessite un diplôme en ingénierie, de solides compétences en communication et une connaissance des produits techniques industriels. Profitez d'un cadre de travail flexible et d'avantages intéressants dans une entreprise innovante et multiculturelle.

Prestations

Bonus annuel basé sur la performance

Plan d'épargne entreprise

Complémentaire santé familiale

Assurance vie

Vouchers de repas

Accès à la salle de sport sur site

Jours de congé supplémentaires

Qualifications

• Diplôme d'ingénieur ou équivalent, spécialisé en qualité.
• Excellentes compétences relationnelles et en communication.
• Autonomie et capacité à trouver des solutions innovantes.

Responsabilités

• Assurer la communication directe avec les clients sur les problèmes de qualité.
• Améliorer la satisfaction client en répondant à leurs attentes.
• Coordonner la résolution des plaintes clients en utilisant la méthode 8D.

Connaissances

Rigueur

Communication

Résolution de problèmes

Gestion de projet

Connaissance en mécanique et électronique

Anglais courant

Formation

Diplôme d'ingénieur ou équivalent, spécialisation qualité

Outils

Office (Excel, PowerPoint, Word)

Description du poste

As part of our growth, we are looking for a Customer Quality Engineer (M/F). Within our Operations division, your main tasks and responsibilities will be:

• Ensure direct communication with customers on quality-related issues.
• Improve customer satisfaction by meeting their expectations in this area.
• Ensuring internal and external coordination of customer complaints by applying the 8D method:
  • Collecting the information needed to complete the problem description and characterise it.
  • Assessing the priority level of the complaint.
  • Initiating and coordinating the resolution of these problems, from analysis to conclusion.
  • Proposing technical improvement solutions to our customers when appropriate.
  • Monitor the implementation of corrective solutions.
• Assist sales representatives in qualifying Timotion solutions, taking into account specific customer quality requirements:
  • Ensure that products meet the required standards
  • Attend validation tests
  • Supervise corrective actions, if necessary
• Be our point of contact in Europe for quality standards and regulations applicable to our products and their applications.
  • Keep up to date with the latest trends and developments in standards and certifications for our specific markets in Europe.
  • Research, analyse and communicate these regulations internally. Regular travel to our customers across Europe is to be expected.

Who we are looking for:

• Engineering degree or equivalent, with a specialisation in quality.
• You are known for your rigour, your ability to come up with new ideas and your autonomy.
• You have good customer relations skills and strong communication skills.
• You are proficient in problem-solving and project management methodologies.
• You have a good knowledge of and interest in industrial technical products, with a good understanding of mechanics and electronics.
• Excellent written and spoken English is essential for working with our customers, our European sales team and our head office in Taiwan.
• You are proficient in Office (Excel, PowerPoint, Word).

Practical information:

• 7 hours/day, Monday to Friday (flexible working hours)
• 1 day of remote working per week
• To start as soon as possible

Compensation & Benefits :

Gross annual salary : 45-55k€

Annual bonus based on individual and company performance (eligibility after 3 months)

Profit-sharing bonus with optional investment in a company savings plan (PEE/PER), also from 3 months of service

Seniority bonus starting from the 4th year of service

Supplementary pension plan, 80% funded by the company

Approximately 12 days-off per year (reduction of working time) + 25 days as paid vacation days

Premium family health insurance, 80% covered by the company, offering excellent coverage

Life insurance in case of accident, 80% covered by the company

Meal vouchers (8€/day), 60% paid by the company, credited to your Swile card

Access to CSE benefits (gift cards via Swile, social events, etc.)

Free legal assistance for personal matters

On-site gym with showers - free of charge !

Want to know more about us ?

Joining TiMOTION means embarking on an exciting new experience in a multicultural, innovative and supportive environment!

With more than 2,400 employees and an international presence, the Taiwanese TiMOTION Group is a leader in the manufacture and marketing of electric impulse motion systems.

We design innovative, customised products (actuators, columns, etc.) that improve quality of life at work, facilitate industrial operations, contribute to everyone's well-being and help the most vulnerable to remain mobile.

Founded in 2011, TiMOTION Europe is the European subsidiary of the TiMOTION Group.

Our nearly 100 employees look to the future with confidence and look forward to working with you to achieve sustainable growth.

Will you be our 100th employee to join the adventure?