Customer Happiness - German

Internwise; Paris; À distance; EUR 12 000 - 18 000; Temps partiel

Résumé du poste

A leading company in pet services is seeking a part-time Customer Happiness and Sales Support Specialist. The role focuses on ensuring client satisfaction, optimizing sales processes, and analyzing feedback from pet-parent customers. Ideal candidates will possess excellent communication skills, a background in business, and a passion for animals. This remote position offers flexible hours with a start date as soon as possible.

Qualifications

• Bachelor's degree in Business or similar.
• Experience in sales/customer service preferred.
• Fluent in German, English, some French is a plus.

Responsabilités

• Ensure customer happiness through direct communication.
• Support sales optimization and report performance.
• Analyze customer feedback and suggest improvements.

Connaissances

Communication

Problem Solving

Organization

Empathy

Curiosity

Formation

Bachelor in Business or related field

Outils

Zendesk

Intercom

Description du poste

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YOUR RESPONSIBILITIES:
- Customer happiness: you will be in contact with our clients over the phone and through emails, making sure they (and their four-legged friends) have the best possible experience with us.
- Customer conversion and sales reporting: you will support sales optimisation efforts, identifying and converting hot leads, and reporting sales performance to the Customer Happiness manager.
- Feedback analysis: you will suggest improvements to our service and innovative ideas based on feedback from our pet-parent customers that you will have analysed.
- Additional missions: this is only the beginning of Holidog’s journey, so there is still a lot that needs to be done. You’ll be offered other missions depending on your interests and the skills you want to develop.

YOUR BACKGROUND AND SKILLS:
- Academic: you have a Bachelor in Business or any other related field. Previous experience in sales/customer service (Zendesk, Intercom) will be a big plus.
- Excellent communication: you have great empathy skills; knowing how to be enthusiastic, persuasive and of course, you are super comfortable speaking on the phone.
- Problem solving skills: you are a good listener and are used to reporting any arising issues quickly to the rest of your team.
- Organisation skills: you are rigorous and organised, following up with clients to make sure they are satisfied.
- Curiosity: you have a positive attitude and show willingness to learn new concepts and improve.
- Animal person: you are an animal lover who knows how important our furry friends are to the people who care for them.
- Language requirements: You have native fluency in German. Your written and spoken skills are flawless and you have an excellent eye for detail. You speak English fluently; some knowledge in French is a plus.

ADDITIONAL INFORMATION: Start date: Immediate. Type of contract: Part-time hours (20-25 hours a week). Monday to Friday (Saturdays if possible). Location: Remote working. Remuneration: depending on hours/profile + bonus]]>