Collaboration Platforms Service Owner

CHANEL; Neuilly-sur-Seine; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A luxury fashion house in Neuilly-sur-Seine is seeking a Collaboration Platforms Service Owner to manage collaborative tools and enhance digital workplace efficiency. You will lead innovative projects, ensuring security and integration of new technologies while collaborating with multicultural teams. A strong background in Microsoft 365 and cybersecurity is essential for success in this role.

Prestations

Central role in digital transformation

Opportunities for innovative projects

International interactions and growth possibilities

Teamwork and skills development environment

Qualifications

• Minimum 5 years in architecting and administering collaboration solutions.
• Expertise in cybersecurity for collaborative environments.
• Ability to explain technical topics to non-experts.

Responsabilités

• Manage and evolve collaboration and productivity solutions.
• Enhance service quality through high-performing collaborative tools.
• Lead integration of new solutions with a focus on security.

Connaissances

Collaborative tools management

Cybersecurity expertise

Project management

Team collaboration

Fluent English

Outils

Microsoft 365

Exchange

Teams

SharePoint

Description du poste

About the job

Chanel invests significantly in state-of-the-art digital tools and smart devices to empower its employees and partners to work more productively, both individually and collectively, and to contribute to the House’s long-term brand equity. As a truly global company present in over 100 countries, Chanel thrives on collaborative culture. Seamless cooperation between employees, external providers, and strategic partners is fundamental to delivering high-quality services and driving innovation.

As Collaboration Platforms Service Owner within the Digital Workplace team, you will be responsible for managing and evolving collaboration and productivity solutions (messaging, Microsoft 365, meeting tools, etc.) for the entire House. You will operate in an exciting environment where security, innovation (Generative AI, Copilot), and continuous improvement are key priorities.

This role places you at the center of interactions with many internal and external stakeholders (local teams, technical partners, Microsoft, cybersecurity, etc.), balancing local adaptation with global standardization. Regular travel, especially to London, is expected.

What impact you create at Chanel

• Enhance service quality and collective efficiency through high-performing collaborative tools.

• Secure and modernize the digital workplace, anticipating technological advancements (AI, automation, etc.).

• Unite global IT Support teams around a shared vision and roadmap.

• Lead the integration of new solutions, ensuring their robustness, security, and alignment with business needs.

• Act as a technical referent for the RUN team, advising on incident, request, and change management for collaboration services.

• Ensure architecture standards are followed and contribute to operational cybersecurity for all collaboration services.

You are energised by

• Digital innovation and transformation, especially integrating AI into everyday work.

• Working with multicultural teams and managing complex, international projects.

• Acting as a technical expert, sharing knowledge, and helping teams grow.

• Problem-solving, continuous improvement, and striving for operational excellence.

What you will bring

• Strong experience (minimum 5 years) in architecting and administering collaboration and messaging solutions (Microsoft 365, Exchange, Teams, SharePoint, etc.).

• Expertise in cybersecurity for collaborative environments.

• Team spirit, educational skills, ability to explain technical topics to non-experts.

• Fluent English.

• Autonomy, rigor, project management abilities, and a talent for uniting cross-functional teams.

• Comfort in complex and multicultural environments.

What Chanel can offer you

• A central role in the digital transformation of a world-renowned company.

• The opportunity to lead innovative projects and integrate cutting-edge technologies.

• Rich international interactions with possibilities for growth into architecture or management roles.

• An environment that values teamwork, knowledge-sharing, and skills development.