Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming – Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.
We bring together a team of like‑minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1,200 professionals and digital nomads works all over the world.
Head of Product – Virtual Intimacy Product
Your main tasks will be:
- Product strategy and P&L – vision, roadmap, pricing and packages, budget and OKRs, margin control, and growth rates.
- Growth & monetization – conversion to subscription, upsell (minute bundles/telephony/video), virtual gifts, price experiments, funnels.
- Retention & quality – churn reduction, mechanics for anchoring a “favorite companion,” context handover, NPS/CSAT.
- Supply/Operations – recruiting and training companions (Companion Academy), scheduling/workforce, response SLA, QA/audit.
- Trust & Safety – content policies (ban on sexual/offline), real‑time moderation/post‑moderation, incidents and appeals, transparency.
- AI‑hybrid – phased rollout (assistant > hybrid > AI tier) to reduce COGS without losing brand trust.
- Risks/crisis comms – preparation and execution of crisis communications (compensated dating narrative), interaction with platforms and media.
- Team – hiring and development, culture of data and accountability for results.
We expect from you:
- 8–12+ years in consumer subscription/marketplace (wellness/communications/telemedicine/EdTech), managed P&L.
- Scaling supply operations (contact centers/gig) 1k–10k+ providers; workforce/SLA.
- Trust & Safety/UGC policies, passing App Store/Google Play requirements.
- Experience implementing AI assistants/hybrids in consumer products.
What we offer:
- REMOTE OPPORTUNITY to work full time.
- Vacation – 28 calendar days per year.
- 7 wellness days per year for personal and family use.
- Bonuses up to $5,000 for recommending successful candidates.
- 50% payment for professional training, international conferences, and meetings.
- Health benefits – up to $1,000 gross per year for managed health insurance or medical expenses if corporate insurance is not available.
- Workplace organization – company provides equipped workspace (table, armchair, Wi‑Fi) in offices or co‑working locations, or reimburses up to $1,000 gross every three years for home office setup.
- Internal gamified gratitude system – receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.