Business Analyst Puerto Rico

Assurant; Offre d’emploi; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global insurance company located in Auvergne-Rhône-Alpes seeks an Analyst to bridge business and IT. Responsibilities include gathering requirements, developing documentation, and supporting testing. Candidates should hold a relevant degree and possess 2–3 years of experience. Fluency in English and Spanish is required, and the role offers a hybrid work arrangement.

Prestations

Hybrid work model

Reasonable accommodation for disabilities

Qualifications

• 2–3 years of relevant experience in business analysis, system implementations, or API-based system integration.
• Fluent in English and Spanish, both written and verbal.
• Solid understanding of application development methodologies.

Responsabilités

• Conduct interviews and workshops to elicit user requirements.
• Develop process models and documentation for development teams.
• Coordinate User Acceptance Testing (UAT) with end-users.

Connaissances

Analytical skills

Problem-solving

Communication

Interpersonal skills

Adaptability

Formation

Bachelor's degree in Information Technology

Outils

Microsoft Office Suite

SQL

Azure DevOps

Jira

Robotic Process Automation tools

Description du poste

Job Purpose:

The Analyst acts as a bridge between business, operations, IT, and external vendors, facilitating clear communication and mutual understanding. They gather requirements through techniques such as interviews, surveys, observation, and focus groups, then analyze, classify, and document project scope and functional needs using conceptual and logical frameworks.

Additionally, the Analyst works closely with design, development, QA, and support teams to ensure that business and functional requirements are properly documented, tested, and implemented. They apply strong communication, analytical, and problem-solving skills to support development efforts, ensure deliverables meet specifications, and enhance management information systems, playing a key role in aligning IT with business needs.

Main Responsibilities:

Requirements Gathering & Analysis

• Conduct interviews, workshops, surveys, site visits, and use cases to elicit and document user requirements.
• Analyze and validate requirements for completeness, consistency, feasibility, and alignment with business standards.
• Define and manage the scope of initiatives, ensuring alignment with business goals and stakeholder expectations.

Process & Documentation

• Develop process models, specifications, diagrams, and presentations to guide development teams and stakeholders.
• Create and maintain documentation to support system configurations

Stakeholder Engagement

• Collaborate with business and technology teams to integrate system and data requirements.
• Serve as a liaison between stakeholders and technical teams, addressing routine application issues and escalating complex ones as needed.
• Facilitate communication and updates throughout the project lifecycle.

Agile & Project Support

• Actively participate in Agile ceremonies including PI Planning, backlog refinement, sprint reviews, and demos.
• Support project teams with insights, recommendations, and prioritization of requirements.

Testing & Quality Assurance

• Coordinate User Acceptance Testing (UAT) with end-users.
• Support system training and testing activities to ensure solution quality and user readiness.

System Configuration & Support

• Provide post-deployment support and assist in evaluating feedback to address issues and improve solutions.

Requirements:

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–3 years of relevant experience in business analysis, system implementations, or API-based system integration.

Knowledge & Core Competencies:

• Solid understanding of application development and software development life cycle methodologies (Waterfall and Agile).
• Fluent inEnglish and Spanish, both written and verbal.
• Strong analytical, mathematical, and creative problem-solving abilities.
• Excellent interpersonal, listening, written, and verbal communication skills.
• Ability to prioritize and execute tasks effectively under pressure.
• Demonstrated commitment to continuous learning and professional growth.
• Adaptability in dynamic and fast-paced environments.
• Strong technical communication skills in both English and Spanish.

Technical Skills

• Proficient inMicrosoft Office Suite, withintermediate to advanced skills in Excel and PowerPoint.
• Experience with software development and project management tools such asAzure DevOps (ADO)andJira.
• Proficiency inSQLfor data extraction, manipulation, and analysis to support troubleshooting.
• Familiarity withRobotic Process Automation (RPA)tools (e.g., UiPath, Blue Prism, Automation Anywhere).
• Basic understanding ofArtificial Intelligence (AI)concepts including machine learning, natural language processing (NLP), and predictive analytics.

Work Arrangement & Environment

• Hybrid work model, primarly virtual.
• Reasonable accommodation available for individuals with disabilities.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we’re able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it’s only by listening toand representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/