Assistant Shorex Manager - (Ocean)

Scenic Tours Europe AG; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury cruise company in France is seeking a talented Assistant Shore Excursions Manager to assist in running shore excursions and enhance guest experiences. The ideal candidate will have a degree in Hospitality, experience in a similar role, and excellent customer service skills. A creative thinker with strong organizational abilities, you will help deliver exceptional experiences for guests while managing all aspects of the excursions. Apply today to join our dynamic team!

Qualifications

• Minimum of 1 year experience in a Shore Excursions role at an international luxury establishment or cruise line.
• Positive and approachable personality.
• Good working knowledge of hotel operating systems.

Responsabilités

• Assist the Shore Excursions Manager in the smooth running of operations.
• Generate sales and provide high levels of customer service.
• Manage logistics and handle customer complaints.

Connaissances

Guest Service & Hospitality background

Fluent in English

Communication skills

Problem-solving skills

Organizational skills

Formation

Degree in Hotel Management or BA in Tourism and Hospitality

Outils

Microsoft applications

Property management systems (MXP)

Description du poste

Scenic Cruises

Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises

Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role

We seek a talented and experienced 'Assistant Shore Excursions Manager'.

Description Brief

The Assistant Shore Excursions Manager is responsible for assisting the Shore Excursions Manager in the smooth running of the shore excursions operation and guest experience. The role requires the ability to generate sales, provide a high level of customer service, and experience in dealing with customer complaints and in managing logistics.

Requirements

• Strong Guest Service & Hospitality background.
• Degree in Hotel Management or BA in Tourism and Hospitality.
• Minimum of 1 year experience in a Shore Excursions role at an international luxury establishment or cruise line.
• Positive and approachable personality, and ability to provide a two-way line of communication with guests and crew.
• Fluent in English and good verbal and written communication skills.
• A second language is preferred, but not required.
• Good working knowledge of Microsoft applications, Excellent knowledge of property management systems (MXP etc.) and hotel operating systems.
• Creative thinker and proactive approach to problem-solving.
• Developed organisation and planning skills.
• Ability to deliver a high standard of performance.
• MLC and SOLAS knowledge.
• Team player.

If you have a talent for creating joy and offering genuine, heartfelt service, we encourage you to apply today.