Account Manager (AM) – France

Meitu Inc.; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology company in Lille, France is seeking an Account Manager to oversee the order fulfillment process and manage client relationships. The ideal candidate will have at least 3 years of B2B account management experience, ideally within the SaaS or beauty industry. Fluency in English and French is required. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• 3+ years in B2B account management, preferably in SaaS or beauty industry.
• Chinese proficiency is a plus; knowledge of German or Italian advantageous.

Responsabilités

• Oversee order fulfillment and coordinate with Supply Chain and Logistics.
• Partner with BD and Sales teams to enhance client contracts.
• Conduct regular check-ins with clients to assess performance.
• Achieve monthly/quarterly order profitability targets.

Connaissances

Fluent in English

Fluent in French

Exceptional communication and stakeholder management

Data-driven decision-making

Analytical agility

Results-oriented mindset

Detail-focused with risk management acumen

Formation

Bachelor’s degree in Business, Marketing, or related fields

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / cross-sell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language : Fluent in English and French (written / spoken). Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education : Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience : 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).
• Skills :
• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.