Technical Support Engineer

IQM Finland Oy; Espoo; On-site; EUR 65,000 - 90,000; Full time

Job summary

IQM Finland Oy in Espoo, Finland, invites a Technical Support Engineer to join our team. You will install, maintain, and upgrade production systems on quantum computers, providing Tier 2/3 support and guiding customers through software installations and basic quantum circuit runs.

You will work with Linux environments, Docker containers, and Python, ensuring smooth operation and automation across our software stack while communicating clearly with customers and internal teams.

Qualifications

• 5+ years of software solution architecture or Linux admin experience.
• Hands-on Linux and Docker experience.
• Proficient Python with virtual environments.
• Excellent communication with customers and internal teams.
• Experience maintaining live production systems.
• Familiarity with Git and GitLab.
• Experience in software automation.
• Strong problem-solving and troubleshooting abilities.
• Ability to translate customer needs to internal architecture.
• English language fluency.

Responsibilities

• Provide Tier 2/Tier 3 support after initial triage.
• Navigate and use our full stack quantum computing software.
• Replicate customer issues to understand problems.
• Perform advanced log-based troubleshooting.
• Communicate with customers via ticketing system.
• Guide customers on installation and upgrade processes and run simple quantum circuits.
• Act as system administrator for the Quantum Computer software stack.
• Interface with internal experts for complex analyses.
• Maintain up-to-date knowledge on quantum computing software.
• Focus on automation to improve existing processes.

Skills

Linux administration

Docker

Python

Git/GitLab

Automation

Live production maintenance

Customer communication

Software solution architecture

English fluency

Tools

Git/GitLab

Job description

At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.

The work

We are looking for a Technical Support Engineer to join our team in either Munich, Germany or Espoo, Finland. You will be a key team member being responsible for software installations on our customer's Quantum Computers. In this role you will be involved with installation, maintenance and upgrade of production systems.

What you’ll actually do

• Provide Tier 2/Tier 3 support to customers after initial triage by the support team

• Use and navigate our existing full stack quantum computing software efficiently

• Replicate customer issues to better understand and troubleshoot problems

• Perform advanced troubleshooting of complex systems through log analysis

• Communicate and collaborate with customers through ticketing system

• Guide customers on quantum computer control software installation and upgrade processes and running simple quantum circuits

• Act as a system administrator for the Quantum Computer's software stack

• Interface with internal technical experts and follow up problems that require additional analysis

• Maintain up-to-date knowledge on quantum computing and related software

• Keep focus on automation and how to make existing processes more efficient

What we’re looking for

• +5 years experience of Software Solution Architecture or Linux System Administration

• Hands on experience with Linux systems and docker containers

• Experience with Python, including package installations in virtual environment

• Excellent communication skills and a customer friendly approach with both internal and external stakeholders. Ability to interact clearly and transparently with customers, project managers, sales or delivery technicians

• Experience with carrying out maintenance work on live production systems

• User level familiarity with Git and Gitlab

• Experience in software automation

• Strong problem-solving skills with the ability to replicate and troubleshoot issues

• Translate customer demands to internal architecture specifications

• Experience or understanding in quantum computing frameworks is seen as a plus, but will be learned on the job

• Background in software development or working with researchers seen as a benefit

• Fluent English language skills

Why IQM?

• Full-stack quantum computing: From quantum hardware to software layers and beyond, we build across the full-stack.

• High-performance playground: We aim high, and we know sustainable performance only works when life outside work does too—hybrid setups, flexible hours.

• Never the smartest: Expect to learn constantly. You won't always be the smartest person in the room, and that's the point.

• Approachable leadership: Flat hierarchy, direct access. Feel free to approach any leaders. They're friendlier than they look!

• The sweet spot: Big enough to matter. Small enough to move fast. Growing between a startup and a corporation. We’re in the phase where top performers get noted.

• Bigger than IQM: Our people build know-how for the entire quantum ecosystem. We publish papers, run hackathons, and help shape a market that’s still being defined.

The future of computing won’t build itself. You might be one of the few who do.

• Meet our people and learn more about IQM on our stories page.

• Explore our scientific publications.

We'll start interviews and move forward with hiring as soon as we meet strong candidates.

600M€+ Total Funding | 400+ Team Members | 30+ Quantum Computers Built | 300+ Patents Filed | 10 Location Globally