Solutions Delivery Manager, Flood Insights Product

ICEYE; Espoo; On-site; EUR 60 000 - 90 000; Full time

Job summary

A leading Earth Observation company in Espoo is seeking a Solutions Delivery Manager to lead a diverse team across global time zones. You will ensure timely delivery of natural catastrophe products, optimize operational processes, and drive team performance. The ideal candidate will have a degree in Hydrology or related field, excellent leadership and analytical skills, and expertise in GIS techniques. This role offers a dynamic work environment and various employee benefits.

Benefits

Yearly benefit budget to spend as you wish

Phone subscription with choice of iPhone

Relocation support

Occupational healthcare and accident insurance

Time for self-development and training

Qualifications

• Expertise in GIS techniques and remote sensing technologies.
• Exceptional analytical skills to interpret data and drive decision-making.
• Strong organizational and time management skills.

Responsibilities

• Manage delivery of Flood Insights Product ensuring quality across operations.
• Lead the operational team to achieve delivery goals.
• Document and track quality of deliverables.

Skills

GIS techniques

Data analysis

Leadership

Interpersonal skills

Problem-solving

Resource allocation

Education

Bachelor's or master's degree in Hydrology or related field

Job description

Overview

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 700 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time — even when it's cloudy or dark — providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We're innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!

What will you do in this role?

As ICEYE Solutions Delivery Manager, you will grow and lead a team across numerous global time zones to execute on the critical and timely delivery of natural catastrophe products. Your team will include full-time ICEYE employees, external consultants, and outsourced individuals. Today, the core of operations is Flood Insights, which requires 24/7 global engagement. We want to both persist this 24/7 responsibility, but ensure we maintain a reasonable work-life-balance for employees of your team. You are therefore instrumental in working with senior leadership and product management to architect and execute on the creation of a highly functioning and happy team.

Responsibilities

• Manages the delivery of FI Product ensuring consistency, efficiency and quality across operations
• Monitors performance metrics to assess and identify opportunities to improve operational outcomes
• Analyses and refines operational processes to improve efficiency and enhance solution delivery
• Leads and manages the operational team to ensure alignment with delivery goals and priorities
• Collaborates with internal teams and external partners to address issues and implement solutions
• Establishes and maintains robust contingency plans to address service disruptions
• Communicates across teams daily to ensure alignment with goals and priorities. Acts as a bridge between delivery team and stakeholders providing clear updates on analyses progress
• Documents and tracks quality of deliverables
• Leads initiatives to drive operational excellence
• Provides clear direction, sets expectations and fosters a culture of accountability and continuous improvement
• Collaborates with the Meteorology team and outsourced teams for operational planning. Ensures smooth collaboration between the teams working on flood analysis
• Cooperates on development of training plans and develop individual development plans to enhance teams performance and expertise
• Guides team members empowering them to deliver analyses effectively
• Proactively identifies and addresses risks impacting delivery
• Utilises customer feedback to improve performance. Ensures queries are addressed in a timely manner
• Leads and grows large global team to execute effectively and operationally within SLAs

Requirements

• Bachelor's or master's degree in Hydrology or related field
• Expertise in GIS techniques, GIS data analysis and understanding of various remote sensing technologies
• Fundamental understanding of disaster analysis and management
• Proven experience in a leadership role
• Exceptional analytical skills to interpret data, trends, and metrics to drive informed decision-making
• Excellent interpersonal and communication skills to facilitate effective collaboration with international teams and stakeholders
• Problem-solving mindset with the ability to identify challenges, propose solutions, and drive their implementation
• Ability to delegate tasks effectively and motivate team members
• Resource allocation expertise
• Strong organizational and time management skills
• Adaptability to changing circumstances and priorities

Employment is subject to applicable security screening (incl. SUPO, where required)

Benefits

Finland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational, and accident insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Poland

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• A yearly benefit budget to spend as you wish (MyBenefit i.e. on sport, transport, wellness, lunch, tourism, etc.)
• Relocation support (i.e. flight tickets, accommodation, relocation agency support etc.)
• Time for self-development, research, training, conferences, or certification schemes
• Polish language lessons
• Occupational and private healthcare and life insurance
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword - it's our greatest asset. We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we\'re stronger.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com