Solution Architect (CRM and Customer Service)

Hybrid; Helsinki; Hybrid; EUR 60 000 - 80 000; Full time

Job summary

A leading consulting company in Helsinki seeks a Solution Architect specializing in CRM and customer service solutions. The role involves designing and guiding client projects across various industries and facilitating client engagement. Applicants should have extensive consulting experience, especially in CRM and integration systems like Salesforce and Microsoft Dynamics. The position offers a salary range of EUR 4500–6000 per month along with a performance bonus and a committed professional development environment.

Benefits

Flexible working conditions

Comprehensive benefits

Transparent culture

Community activities

Qualifications

• At least 5 years of consulting experience in CRM and customer service solutions.
• 3 years working as a solution and integration architect.
• Experience with Salesforce and/or Microsoft Dynamics CRM implementation.
• Fluent in Finnish and English.

Responsibilities

• Design and guide the development of CRM and customer service solutions.
• Act as a trusted advisor throughout system procurement and integration phases.
• Participate in sales and bidding activities.
• Facilitate client workshops and build trusted relationships.

Skills

Solution design

Client workshop facilitation

Documentation

CRM systems

Customer orientation

Agile transformation

Tools

Salesforce

Microsoft Dynamics CRM

TOGAF

Archi

Sparx

Job description

Solution Architect (CRM and Customer Service)

• Hybrid
• +4 more

• Lead

We are looking for experienced, business-driven architects to design, guide, and build our clients’ digital transformation. Our client projects and assignments are diverse and often long-term, giving you the opportunity to apply your expertise broadly while continuously learning new things.

As a digital transformation architect at Gofore, you will play a key role in the digitalization of societally significant business and service ecosystems. You will design and steer development work, enabling smooth interoperability between business processes and systems.

About the role

You will work as a Solution Architect with clients across various industries, bringing business process‑ and system‑level solution expertise to the architectural development of customer service, sales, customer experience, and customer data. You will help our clients design and develop CRM and customer service solutions in particular, leveraging new opportunities enabled by artificial intelligence and customer data.

As a Solution Architect, you may act as a trusted architect for our demanding clients throughout system procurement and tendering phases, implementation and integration projects, as well as ongoing development initiatives. You will also actively participate in Gofore’s sales and bidding activities and, where possible, in the development of architecture consulting services.

What we offer

Comprehensive well‑being and smooth everyday life are at the core of Gofore. Our goal is to be a work community where working is inspiring, rewarding, and enhances your professional skills. Our customer satisfaction is high, our NPS being 62 (2025), and our reputation for providing high‑quality services to our customers is solely thanks to our top experts. Gofore employees receive particularly good feedback for their customer‑oriented attitude. Our employee satisfaction is based on a skilled community and collaboration.

We are proud of our transparent culture, pioneering spirit, and the fact that we have a greater purpose than just generating profit – striving for a more humane, sustainable, and ethical digital world and working life. With us, you will become part of a community where you are close to other experts in your field and at the same time work closely with other top experts on customer projects. We are organized in a customer‑oriented manner, which allows visibility towards individual and team successes and professional development, for example, within a specific industry.

The community spirit of Gofore employees also extends outside of work through various activities such as small event workshops, board games, and family days. To ensure optimal balance, we offer flexible working conditions and tools that you can choose from according to your needs. In addition, we have comprehensive benefits. Gofore has its own collective agreement that reflects our employees. You can familiarize yourself with it here.

What we expect from you

At least five (5) years of consulting experience in solution design, functional specification, and integrations related to CRM and customer service transformation initiatives.

At least three (3) years of experience working as a solution and integration architect. Experience in agile transformation and development initiatives is considered an advantage.

Excellent ability to design, document, and communicate comprehensive CRM and customer service solution and system scenarios and architectural plans to support both business leadership and technical development teams.

Hands‑on experience in implementing and integrating Salesforce and/or Microsoft Dynamics CRM solutions.

Experience and competence in applying architecture frameworks (e.g. TOGAF, Lean EA) and tools (e.g. Archi, Sparx) are valued.

Willingness to facilitate client workshops, present to top management, and build trusted advisor relationships.

Motivation to develop into a visionary advisor in modern customer relationship management and architecture for our clients.

A customer‑oriented mindset and flexibility to adapt to client project needs in terms of both work location and working methods.

Fluent Finnish and English language skills.

Salary development

For us it is important that Goforeans receive reasonable total compensation for their work. The compensation is the outcome of, not only experience and skills, but also active work for our two values: being a good workplace for everyone and considering customer perspective in everything we do. The feedback that you receive, your utilisation rate (we are consultants, after all!) and your own professional development are central in the salary discussions with your People Leader (i.e. supervisor).

The typical salary range for this role is EUR 4500–6000 per month, in addition to a bonus based on your monthly billing. The final salary level will be defined as discussions progress and we gain a more detailed understanding of your expertise. We also offer separate bonuses linked to the company’s success, which may relate to areas such as recruitment, sales, or increasing Gofore’s brand awareness.

Our recruitment process

Send us your application using the form below. Please attach a separate CV or include a link to a comprehensive LinkedIn profile. We will only process applications submitted through the designated form. Read what happens when you send your application and how recruitment progresses here at Gofore: https://gofore.com/en/gofores-recruitment-process/

Please note that this position may require a security clearance.

We recognise and understand neurodiversity, and are willing to adapt our recruitment process based on your needs.