ServiceNow Project & Delivery Manager

The Cloud People; Helsinki; Hybrid; EUR 65 000 - 85 000; Full time

Job summary

A leading technology services company in Helsinki is seeking a skilled ServiceNow Project & Delivery Manager. This role involves planning, coordinating, and delivering high-quality ServiceNow projects. The ideal candidate should have a strong background in project management, excellent bilingual communication skills in Finnish and English, and the ability to lead cross-functional teams. The position offers competitive compensation, a hybrid work model, and opportunities for professional growth.

Benefits

Hybrid work model

Competitive compensation and benefits

Market-leading insurance coverage

Learning and certification opportunities

Vibrant team culture and social events

Great office location in central Helsinki

Qualifications

• Proven track record in project management, ideally within IT or ServiceNow projects.
• Solid understanding of project delivery frameworks (Agile, Waterfall, or hybrid).
• Excellent organizational skills and ability to handle multiple priorities.

Responsibilities

• Lead deliveries from start to finish, ensuring goals are met.
• Coordinate cross-functional delivery teams and support collaboration.
• Monitor project progress, risks, and financial performance.
• Serve as the operational contact for the customer.

Skills

Project management

Finnish language proficiency

English language proficiency

Stakeholder management

Solution-oriented approach

Education

Relevant education in ICT, business, or similar

Tools

ServiceNow

Agile methodologies

Waterfall methodologies

Job description

We are looking for a skilled ServiceNow Project & Delivery Manager to join our growing team in Finland. In this role, you will take the lead in planning, coordinating, and delivering ServiceNow projects — ensuring that every delivery meets high standards of quality, value, and customer satisfaction.

This position offers a great opportunity for a strong project leader who wants to take the next step towards a broader Engagement Manager role in the future.

About The Cloud People

The Cloud People is a Full ServiceNow Lifecycle Partner, growing rapidly across Europe, the US, and Brazil. For our Helsinki office, we are looking for a professional fluent in Finnish and English, with solid project management experience and a genuine interest in cloud-based business transformation.

We are a ServiceNow Elite Partner, helping organizations transform and innovate through the ServiceNow platform — one of the world’s leading digital workflow solutions.

Your Role

As a Project & Delivery Manager, you will be responsible for leading the planning and execution of ServiceNow projects and continuous service deliveries. You will ensure that project goals are achieved, teams are aligned, and customers experience smooth, value-driven deliveries.

You will also have the chance to develop toward the Engagement Manager role, taking on more responsibility in customer relationship management and strategic account leadership over time.

Key Responsibilities

• Lead ServiceNow project deliveries from start to finish — ensuring scope, budget, timeline, and quality goals are met.
• Coordinate cross-functional delivery teams and support effective collaboration among developers, architects, and consultants.
• Monitor and report project progress, risks, and financial performance.
• Serve as the operational point of contact for the customer throughout the delivery.
• Work closely with the Resource Manager to ensure optimal staffing and successful delivery outcomes.
• Participate in planning sessions and roadmap discussions with customers.
• Identify risks, manage issues proactively, and ensure transparency across stakeholders.
• Support continuous improvement by collecting feedback and implementing lessons learned.
• (If applicable) Act as Scrum Master for ongoing ServiceNow development deliveries.
• Contribute to pre-sales and solution discussions together with sales and technical architects.

What We Expect From You

• Proven track record in project management, ideally within IT or ServiceNow projects.
• Solid understanding of project delivery frameworks (Agile, Waterfall, or hybrid).
• Excellent organizational and stakeholder management skills.
• Strong communication skills in both Finnish and English.
• Ability to coordinate multiple priorities in a fast-paced environment.
• A structured, proactive, and solution-oriented approach to work.
• Experience with ServiceNow or other enterprise IT platforms is a strong advantage.
• Relevant education in ICT, business, or similar.
• (Bonus) Scrum Master or PMP certification.

Our Culture

Joining The Cloud People means becoming part of a team where culture is built around our 4 F’s:

🥳Fun – We enjoy our work and have a social, inclusive environment.

⚖️Fair – Transparent career paths and recognition for skills and certifications.

🎯Focus – We specialize exclusively in ServiceNow and Google Cloud Platform to deliver top expertise.

👉Future – A flexible, modern workplace that empowers creativity and minimizes bureaucracy.

What We Offer

• A hybrid work model.
• Competitive compensation and benefits.
• Market-leading insurance coverage.
• Opportunities for learning, training, and certification.
• A vibrant and friendly team culture with regular social events.
• A great office location in central Helsinki.

Grow With Us

If you are a driven project professional eager to lead impactful ServiceNow deliveries — and ready to grow into a strategic customer-facing role — this is your opportunity.

Apply now to join The Cloud People and shape the future of ServiceNow delivery in Finland.