Service Engineer

Supermicro; Helsinki; On-site; EUR 40 000 - 60 000; Full time

Job summary

A leading technology company in Helsinki is seeking a Service Engineer to manage and resolve issues related to server hardware. The ideal candidate will have a background in IT, strong communication skills, and the ability to work under pressure. This role also offers great opportunities for professional development through training programs. Benefits include a competitive salary and a supportive team environment.

Benefits

Competitive monthly salary

Pension scheme

Extensive education and training

Supportive team atmosphere

Qualifications

• Excellent command of the English language.
• Flexibility and willingness to travel as required.
• Ability to perform under pressure.
• Basic knowledge of system management (networks, servers, databases).
• Possession of a driving license (B).

Responsibilities

• Accept, register and solve customer problems related to server hardware.
• Provide support in a culturally diverse environment.
• Work on various assignments with different clients.

Skills

1st and 2nd line support/helpdesk

Analytical thinking

Communication skills

Knowledge of Windows OS/Linux

Problem-solving

Adaptability

Education

Completed MBO4 degree in IT or equivalent

Job description

Job Summary

1st / 2nd line Service Engineer - Helpdesk - Servicedesk

About the job

As a Service Engineer you are responsible for accepting, registering and solving various problems with the end customer in the field of server hardware. This role offers the opportunity to quickly become acquainted with many different aspects of IT at a variety of clients. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career.

Customer focus is paramount in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications

• A completed MBO4 degree towards IT or comparable level obtained through experience.
• You have an excellent command of the English language.
• You have experience with 1st and 2nd line support/helpdesk.
• You have good communication skills.
• You think analytically and problem-solvingly.
• You quickly acquire knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.
• You are in possession of a driving license (B).

What do we have to offer you?

• A competitive monthly salary.
• Pension scheme
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to spar with.
• Varying and challenging assignments.
• A working week based on 40 hours.
• A close-knit team with a good working atmosphere.

Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.