Senior Project Manager – Complex Delivery & Recovery

Vincit Plc; Helsinki; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Lunch benefit

Healthcare and dental services

Insurance

Childcare services

High‑quality equipment

Job summary

Vincit is seeking a Senior Project Manager for its Custom Software practice to lead demanding customer projects with complex stakeholder and commercial dynamics. You will restore delivery control, establish decision making, and drive profitable outcomes while maintaining strong customer relationships.

You’ll manage budgets, pricing, staffing, subcontracting and scope changes, ensuring governance and forecast accuracy.

Qualifications

• Strong experience managing customer-facing software projects, preferably in custom software, digital services or a consulting environment.
• Demonstrated experience recovering a troubled project, re‑establishing governance or taking control of a deteriorating delivery or commercial position.
• Experience owning project budgets, Estimate at Completion, revenue, delivery costs, scope, resourcing and forecasting.
• Practical understanding of customer rates, staffing mix, varying cost of work, utilisation, subcontracting margin and unbilled work.
• Experience interpreting agreements and translating contractual responsibilities into project governance and customer discussions.
• Commercial confidence to negotiate scope changes, additional work, delayed customer decisions, acceptance and project re‑baselining.
• Ability to work with conflicting stakeholders, unclear decision authority and complex formal and informal customer structures.
• Ability to identify material portfolio risks, challenge forecasts and define proportionate interventions.
• A good understanding of modern software delivery, cloud environments, integrations and multidisciplinary development teams.
• Full professional proficiency in Finnish and English.

Responsibilities

• Complex project delivery & profitability – Own demanding software projects, keeping scope, forecasts, timelines, risks and profitability under control.
• Project recovery – Assess deliveries under pressure, reconstruct the facts, establish a credible recovery plan and lead execution until control has been restored.
• Customer leadership – Work with fragmented customer organisations, align stakeholders, clarify decision authority and reset expectations when necessary.
• Commercial ownership & negotiation – Handle estimates, scope changes, additional work, customer responsibilities, contract discussions and project re‑baselining.
• Portfolio control – Identify projects requiring intervention, challenge forecasts and help distinguish genuine escalation from normal delivery noise.
• Teams & collaboration – Protect delivery teams from unresolved stakeholder conflict, remove blockers and create a clear path for executable work.

Skills

Customer leadership

Commercial judgement

Delivery ownership

Negotiation

Stakeholder management

Forecasting

Governance

Software delivery

Azure integration

Multi‑vendor deliveries

Tools

MS Office

Project governance tools

Job description

Complex projects do not always fail because of technology. Want to be the person who restores clarity, trust and control? We do.

We’re looking for a Senior Project Manager to join Vincit’s Custom Software business and lead demanding customer projects where stakeholder complexity, conflicting requirements, commercial pressure or delivery challenges require experienced leadership.

This isn’t about adding heavier project administration. It’s about taking what makes an exceptional Project Manager – customer understanding, commercial judgement, delivery ownership, negotiation and the ability to make difficult situations move – and applying it where projects need stronger control or active recovery.

We’re looking for someone with a strong foundation in consultancy project management who has already handled complex customer organisations, difficult negotiations and deliveries where the original plan was no longer enough.

What is the job like, really?

As a Senior Project Manager, you’ll take ownership of demanding custom software projects and work closely with customers and delivery teams to make sure we deliver the right things – successfully and profitably.

But there’s an important twist. Some projects become difficult for reasons that have little to do with technology. Stakeholders are not united. Decision authority is unclear. Additional and conflicting requirements appear after commitments have been made. Agreed ways of working are challenged, and scope, schedule and commercial reality begin to diverge. In this role, you’ll create clarity in those situations. You’ll establish decision‑making, make consequences visible, negotiate workable boundaries and restore delivery control while maintaining a constructive customer relationship.

This is also a commercial role. You’ll maintain a credible project forecast, understand how pricing, staffing, subcontracting and unbilled work affect profitability, and handle changes through clear customer agreements rather than allowing uncertainty to become margin leakage.

Here’s a snapshot of your key responsibilities:

• Complex project delivery & profitability – Own demanding software projects, keeping scope, forecasts, timelines, risks and profitability under control.
• Project recovery – Assess deliveries under pressure, reconstruct the facts, establish a credible recovery plan and lead execution until control has been restored.
• Customer leadership – Work with fragmented customer organisations, align stakeholders, clarify decision authority and reset expectations when necessary.
• Commercial ownership & negotiation – Handle estimates, scope changes, additional work, customer responsibilities, contract discussions and project re‑baselining.
• Portfolio control – Identify projects requiring intervention, challenge forecasts and help distinguish genuine escalation from normal delivery noise.
• Teams & collaboration – Protect delivery teams from unresolved stakeholder conflict, remove blockers and create a clear path for executable work.

What are we looking for?

You’ll do well in this role if you understand both software delivery and the commercial reality of consultancy projects. You can move comfortably between steering groups, customer decision-makers and delivery teams, and you know how to turn a difficult situation into a plan people can act on.

You enjoy working with complex customer organisations. You can listen carefully, challenge directly and remain constructive when stakeholders disagree or expectations need to be reset. You understand that sometimes progress requires a decision, a change agreement, a re‑baseline or an explicit stop to uncontrolled work.

You should also be comfortable supporting a wider delivery portfolio. This means recognising where intervention is needed, challenging optimistic assumptions and helping other Project Managers strengthen forecasting, governance, scope control and recovery practices.

Experience and skills we value

• Strong experience managing customer-facing software projects, preferably in custom software, digital services or a consulting environment.
• Demonstrated experience recovering a troubled project, re‑establishing governance or taking control of a deteriorating delivery or commercial position.
• Experience owning project budgets, Estimate at Completion, revenue, delivery costs, scope, resourcing and forecasting.
• Practical understanding of customer rates, staffing mix, varying cost of work, utilisation, subcontracting margin and unbilled work.
• Experience interpreting agreements and translating contractual responsibilities into project governance and customer discussions.
• Commercial confidence to negotiate scope changes, additional work, delayed customer decisions, acceptance and project re‑baselining.
• Ability to work with conflicting stakeholders, unclear decision authority and complex formal and informal customer structures.
• Ability to identify material portfolio risks, challenge forecasts and define proportionate interventions.
• A good understanding of modern software delivery, cloud environments, integrations and multidisciplinary development teams.
• Full professional proficiency in Finnish and English.

It’s a strong plus if you have:

• Experience from finance, insurance or another regulated and security-sensitive sector.
• Experience leading Azure integration, enterprise platform or multi‑vendor deliveries.
• Experience across fixed‑price, target‑price and flexible‑budget contracts.
• Experience with project portfolio reviews, escalation management or coaching other Project Managers.
• Experience restoring customer trust after missed commitments or prolonged delivery conflict.

What’s in it for you?

Why we believe this role is worth your time:

As a 500-person company, we combine the support and career opportunities of a larger organization with the agility and low hierarchy of a smaller one. You’ll have experienced software professionals around you – but also genuine room to influence how we manage complex deliveries.

Here are a few more reasons why Vincit is a worthwhile place for experienced IT professionals:

• Work where seniority matters – Lead situations requiring judgement, negotiation and calm execution rather than routine administration.
• AI at the core – work with modern AI tools in your daily work, deepen your expertise, and contribute to building AI‑driven solutions. In 2026, we became the first company in Finland to receive the ISO/IEC 42001 certification for our AI management system.
• Real customer and business impact – You’ll work directly with customers, shape critical decisions and take responsibility for the commercial health of your projects.
• Strong partner ecosystem – as an SAP Gold Partner and Microsoft Solutions Partner, we work closely with leading technology providers, giving you access to high-quality projects and deep expertise.
• Trusted and responsible way of working – our EcoVadis assessment and ISO certifications ensure high-quality, secure, and responsible delivery for our customers.
• Broader portfolio influence – Help develop recovery practices, forecasting discipline and governance that improve delivery beyond one project.
• Experienced people around you – Work alongside skilled developers, architects, designers, commercial leaders and other project professionals.
• No offshore model – close collaboration with local teams.
• A role that remains essential – As implementation accelerates, customer alignment, commercial control and difficult decisions become more important, not less.

And what else do you get as a Vincitizen?

Flexibility & work-life balance – shape your work around your life, whether it’s family, hobbies, or something else important to you, while also making use of our top‑notch office spaces in an award‑winning workplace.

Solid pay – your monthly base salary reflects your experience and expertise. You’ll also benefit from Vincit’s bonus model, personnel fund and transparent salary weeks.

Comprehensive benefits – including lunch benefit, healthcare and dental services, insurance, childcare services, high‑quality equipment, and more

Growth & career opportunities – develop your skills and gain certifications through Univincity and shared learning, while shaping your path toward new roles, specializations, or directions. Explore inspiring examples of career paths in our career stories.

Active communities – a transparent and humane organization where people connect, collaborate, and have fun together. It’s where our belief, “extraordinary things are created together”, comes to life – and one of the reasons we’re an award‑winning workplace.

Commitment to inclusion – we believe in a more inclusive digital world and strive to create a safe, welcoming welcoming workplace for everyone

Explore real-life examples of our human‑centric culture in our People & Culture blog and learn more about how we work in our Code of Conduct

Curious but still on the fence?

If you’d like to learn more about the role or have any questions, feel free to reach out to us at [e-mail].

To get to know us as an employer, we recommend checking our career site, blog, Facebook, Instagram and LinkedIn. You might also like our post about Vincit’s candidate‑friendly recruitment process.

P.S. Please note that if you live abroad and want to work with us, we need you to have the necessary permits for working in Finland.

Please apply by 22.11.2026.

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