Senior Customer Success Business Partner

Anaplan; Finland; Remote; EUR 60 000 - 80 000; Full time

Job summary

A leading software company is seeking a Senior Customer Success Business Partner in Finland to manage customer portfolios and drive solution adoption. You will collaborate with partners to ensure successful implementations and high customer satisfaction. Ideal candidates have experience in customer success and a background in Enterprise Performance Management, along with excellent communication skills and a fluent command of Finnish.

Qualifications

• Experienced in customer success, presales, or management consulting.
• Proven experience in SaaS platforms and Technical Customer Success.
• Strong problem-solving skills with a customer-first mindset.

Responsibilities

• Manage a portfolio of customers focused on driving adoption and retention.
• Serve as a trusted advisor throughout the value delivery lifecycle.
• Identify customer pain points and guide them on Anaplan solutions.

Skills

Customer success

Enterprise Performance Management

Communication skills

Technical Customer Success

Problem-solving

Fluent Finnish language

Education

Degree in Finance, Supply Chain, or Sales & Marketing

Job description

Senior Customer Success Business Partner

Remote-Finland, Finland

At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca‑Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best‑in‑class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy‑led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next – together!

As a Senior Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long‑term success. You will provide technical support, deliver training, manage implementation services, and handle or escalated issues to ensure strong customer satisfaction and solution adoption.

Your Impact

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI in Finland
• Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan
• Identify customer pain points and guide them on how Anaplan can address their specific needs
• Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
• Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross‑sell opportunities
• Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
• Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
• Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
• Advise customers on establishing a Center of Excellence or similar governance model to promote self‑sufficiency
• Contribute to customer success assets and playbooks, and support reference and case study development

Your Qualifications

• Experienced in customer success, presales, or management consulting
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C‑suite
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• Ability to translate technical concepts into business value in a customer‑friendly manner
• Familiarity with software development processes and design methodologies
• Strong problem‑solving skills with a customer‑first mindset
• Ability to manage multiple priorities and remain calm under pressure
• Experience leading cross‑functional teams to address customer needs or deliver key projects
• Fluent Finnish language

Preferred Skills

• Degree (preferably in Finance, Supply Chain, or Sales & Marketing)
• Management consulting experience
• Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales
• Experience advising on or setting up a Center of Excellence or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Background in change management and business transformation initiatives
• Experience creating customer‑facing collateral such as success playbooks or templates
• Exposure to renewal strategy and customer expansion practices (upsell/cross‑sell)

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.