Player Experience Director

Rovio Entertainment konserni; Helsingin seutukunta; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

A leading gaming company in Finland is seeking a Player Experience Director to lead their global Player & Customer Experience strategy. The role involves driving player-first initiatives, mentoring teams, and collaborating across departments to enhance player interactions. Applicants should have over 10 years of experience in related fields and strong leadership skills. Flexible location options are available between Espoo and Stockholm.

Qualifications

• 10+ years of experience in Player Experience or related fields in gaming, tech, or entertainment.
• Successful in leading large-scale multi-game PX strategies.
• Experience in scaling PX operations globally.

Responsibilities

• Drive Rovio's PX vision and roadmap.
• Lead and mentor PX teams.
• Design upskilling programs for PX teams.
• Oversee PX technologies and vendors.
• Partner with various teams to embed PX insights.

Skills

Player Experience

Community Management

Customer Experience

LiveOps

Influencing executive decisions

Understanding of emerging technologies

Job description

Rovio is part of the SEGA family and world famous for our flagship IP Angry Birds - want to know more about Rovio as an employer? Click here .

Are you passionate about crafting incredible player journeys? We're on the lookout for a Player Experience Director to lead our global Player & Customer Experience (PX) strategy and craft. In this role, you'll be the champion for our players, ensuring every interaction they have with Rovio – from in-game moments to community channels, CRM, support, or VIP engagement – is seamless, meaningful, and truly world-class. You'll report to the SVP Portfolio & Player Excellence and can be based in Espoo or Stockholm.

You will have impact and fun at work by:

• Creating and driving Rovio's PX vision and roadmap, defining and then championing what player-first means to us.
• Architecting team structures and collaboration models that work for our multi-game operations.
• Leading and mentoring our PX craft (Community, Support, CRM, VIP), setting high standards and fostering innovation.
• Designing and deploying upskilling programs that build data literacy, emerging technology fluency and AI adoption across our PX teams.
• Overseeing vendors, tools, and PX technologies, always looking for ways to improve effectiveness and efficiency.
• Partnering with our game studios, marketing, player experience research, and other teams to embed PX insights into everything we do.

Experience and skills we are looking for:

• You have preferably 10+ years of experience in Player Experience, Community Management, Customer Experience, or LiveOps within the gaming, tech, or entertainment industry.
• You've shown success in leading large-scale, multi-game PX strategies.
• You have a strong track record of influencing executive decisions by sharing compelling player insights.
• You're experienced in scaling PX operations globally, including tools, workflows, and vendor partnerships.
• You have a deep understanding of community ecosystems, support operations, CRM, and VIP management at scale.
• You’re familiar with emerging technologies (AI, automation, analytics platforms) for PX.

It would be nice if you also have the following skills:

• Experience in mobile F2P gaming and live-service models.
• Experience working across multiple regions and cultural contexts.

Please send your CV in English. We look forward to speaking to you!

We welcome applicants to use the name they want to be addressed by in the application form, regardless of whether it is their legal name.

At Rovio, we are also committed to providing reasonable accommodations for qualified individuals with disabilities or conditions in our working environment and job application procedures. We are committed to continuously improving workplace accessibility. If you have any questions before applying, please write to us [e-mail].