Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

Next Job Abroad; Helsinki; Remote; EUR 26 000 - 30 000; Full time

Job summary

A leading recruitment agency is seeking Nordic Speaking Customer Service Agents to support customers in the iGaming sector. This role, based in Malta, offers the chance to thrive in a multicultural environment with competitive salary and relocation assistance provided. Passion for customer service and a flexible schedule are essential for success in this vibrant industry.

Benefits

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Hybrid working setup

Relocation package

Qualifications

• Fluency in a Nordic language (Swedish, Norwegian, Finnish, or Danish) and English is essential.
• Experience in customer service, preferably in the iGaming industry.
• Strong communication skills to connect with diverse clientele.

Responsibilities

• Assist customers in Nordic languages and English with gaming inquiries.
• Provide detailed information about games and promotions.
• Troubleshoot customer issues effectively.

Skills

Fluency in a Nordic language

Customer service experience

Strong interpersonal skills

Proficiency in customer service software

Flexible schedule

Positive attitude

Job description

Overview

Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast-paced industry that combines entertainment and technology. If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible.

Responsibilities

• Assist customers in Nordic languages and English with inquiries related to our iGaming products and services
• Provide detailed information about games, promotions, and account management
• Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience
• Engage with customers through various channels, including email, chat, and phone
• Collaborate with team members to enhance service quality and improve customer satisfaction
• Document customer interactions and feedback to aid the continuous improvement of our offerings
• Stay informed on the latest iGaming trends and updates to provide knowledgeable support

Requirements

• Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential
• Experience in customer service or a related field, preferably within the iGaming or entertainment industry
• Strong interpersonal and communication skills, with the ability to connect with a diverse clientele
• Proficiency in using customer service software and tools
• Ability to work on a flexible schedule, including evenings and weekends
• A positive, enthusiastic attitude and a passion for the gaming industry
• Willingness to relocate to Malta and immerse yourself in a new cultural experience

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!