Manager, Digital Service Development

Metso; Lappeenranta; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working options

Learning pathways and mentoring

Global collaboration opportunities

Inclusive culture

Job summary

Metso is seeking a Manager, Digital Service Development to join the Crusher Wears digital service team in Tampere or Espoo. You will identify opportunities, transform ideas into scalable digital services, and create measurable customer and business value.

You don’t need to be a deep technical expert; focus is on applying data and AI to solve problems and create new service opportunities. This role reports to the Director, Digital Service Development and requires curiosity, strategic thinking,

Qualifications

• Experience in digital service development, service design, or new business creation.
• Understanding of how data, analytics, automation, and digital solutions create value for customers and business.
• Knowledge of AI capabilities and applying AI to business challenges.

Responsibilities

• Identify and validate opportunities for new digital and data-driven services.
• Explore how data, analytics, automation, and AI can improve customer outcomes and business performance.
• Lead service development initiatives from concept through pilot to scalable offerings.
• Collaborate with business, product, service, digital, and technology teams across the organization.
• Translate customer and business needs into service concepts, roadmaps, and development priorities.
• Evaluate emerging technologies and assess their practical business applications.
• Contribute to the development of AI-powered solutions.
• Support business case development and value realization for new service concepts.
• Drive experimentation, proof-of-concepts, and learning activities that help shape future service offerings.

Skills

Digital service development

Service design

AI and data

Business case development

Stakeholder management

Cross-functional collaboration

Strategic thinking

Execution

International travel

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: October 21

Introduction

Shape the future of data-driven and AI-powered services

We are looking for a Manager, Digital Service Development to join our Crusher Wears business line Digital Service Development team. In this role, you will work at the intersection of business, service development, data, and artificial intelligence. Your mission is to identify new opportunities, transform ideas into scalable digital services, and help create measurable customer and business value. You will not be expected to be a deep technical expert in our products or equipment. Instead, we are looking for someone who understands how modern digital capabilities, data, and AI can be used to solve customer problems and create new service opportunities. This is a role for a curious builder, strategic thinker, and problem solver who enjoys navigating ambiguity and turning concepts into reality. This position is based in Tampere or Espoo and reports to Jukka Salovaara, Director, Digital Service Development.

What You'll Do

• Identify and validate opportunities for new digital and data-driven services.
• Explore how data, analytics, automation, and AI can improve customer outcomes and business performance.
• Lead service development initiatives from concept through pilot to scalable offerings.
• Collaborate with business, product, service, digital, and technology teams across the organization.
• Translate customer and business needs into service concepts, roadmaps, and development priorities.
• Evaluate emerging technologies and assess their practical business applications.
• Contribute to the development of AI-powered solutions.
• Support business case development and value realization for new service concepts.
• Drive experimentation, proof-of-concepts, and learning activities that help shape future service offerings.

What You'll Bring

• Experience in digital service development, service design, innovation, or new business creation.
• Understanding of how data, analytics, automation, and digital solutions can create customer and business value.
• Knowledge of modern AI capabilities and practical experience applying AI to business challenges.
• Ability to connect technology opportunities with business outcomes and develop value-driven business cases.
• Strong stakeholder management and collaboration skills across business and technology functions.
• Experience working with digital products, connected services, analytics, or other data-driven solutions.
• Curiosity, learning agility, and the ability to navigate ambiguity and solve complex problems.
• Ability to move comfortably between strategic discussions and hands-on execution.
• Willingness and ability to travel internationally as required by the role.

You do not need to be an expert in mining, process technology, or equipment products when joining us. We believe domain knowledge can be learned. The mindset, curiosity, and ability to create new value are harder to teach.

What's In It For You

This role provides a unique opportunity to influence how digital technologies, data, and AI shape the future of crusher wears service business. You will have the freedom to explore new ideas, work across organizational boundaries, and help build next-generation services that create real value for customers. At Metso, you'll combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Hybrid working options to support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com