Manager, Customer Care

Valtra Inc.; Etelä-Savo; On-site; EUR 50 000 - 70 000; Full time

Job summary

A leading agricultural machinery company in Finland seeks a Customer Care Manager to lead and optimize the Customer Care team. This role involves managing operations, enhancing service delivery, and ensuring team development. Candidates should have a Bachelor's degree, 5 years of experience in a similar role, and strong leadership skills. The position offers flexible hours, a collaborative environment, and opportunities for career growth.

Benefits

Flexible working hours

Remote work options

Comprehensive occupational health services

Qualifications

• 5 years in Customer Care or similar role.
• Proven leadership and team development experience.
• Fluent in English (written and spoken).
• Willingness to work extended hours when needed.

Responsibilities

• Lead and coach the Customer Care team for high-quality service.
• Oversee daily operations and backorder management.
• Develop Customer Care processes and systems.
• Coordinate recruitment and training of team members.

Skills

Leadership

Problem-solving

Customer service standards

Flexibility

Proactivity

Education

Bachelor's degree in business or related field

Job description

Overview

Not everyone can claim to feed the world, but it is part of our everyday. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

Your Impact

• Lead and coach the Customer Care team to ensure high-quality service delivery, timely case resolution, and continuous performance improvement. Oversee daily operations, including escalations, backorder management, claims, returns, and DFS checks.
• Develop and optimize Customer Care processes and systems (e.g., SCR, Hydra, Proteus), ensuring readiness for testing and go-lives. Maintain distributor/dealer account data and support invoicing activities. Manage team coverage plans (absences, home office, holidays, extended hours, on-call support).
• Coordinate recruitment, onboarding/offboarding, and training of team members, including access rights and materials. Facilitate internal communication through weekly team meetings and act as the main point of contact for HR and other departments.
• Represent Customer Care in dealer/distributor meetings and trainings, including publishing bulletins and process documentation. Analyse customer feedback and KPIs to identify service improvement opportunities.
• Collaborate with cross-functional teams (e.g., Reman, Sampo) and participate in system-related projects. Ensure compliance with SOX and customs-related duties (e.g., Intrastat reporting). Maintain budgetary oversight and contribute to strategic planning.

Your Experience And Qualification

• Bachelor's degree in business, Communications, or related field
• 5 years in Customer Care or similar role
• Proven leadership and team development experience
• Strong problem-solving and escalation handling skills
• Knowledge of customer service standards and systems
• Fluent in English (written and spoken)
• Flexible, proactive, and customer-focused
• Willingness to work extended hours when needed

Your Benefits

• We offer an international and collaborative environment where innovation and excellence are valued. You’ll have opportunities to grow your career and develop your talents.
• Our team works in Suolahti and across the globe. We are a professional yet easy-going team, ready to welcome you to AGCO.
• We value our employees\' well-being, offering flexible working hours, remote work options, Smartum-benefits, and comprehensive occupational health services.

Your Workplace

You’ll work with your wonderful AGCO colleagues at our Suolahti Manufacturing site: Valmetinkatu 2, 44200 Suolahti, Finland

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Application

We’d love to hear from you and learn more about your skills and experience. We will begin reviewing applications and conducting interviews during the application period, so please submit your application as soon as possible no later than November 20th, 2025.

Join us as we bring agriculture into the future and apply now!