Key Account Manager, Wolt for Work

Wolt - English; Helsinki; On-site; EUR 55,000 - 75,000; Full time

Job summary

Wolt is expanding its for-work division and seeking a hands-on Key Account Manager to own corporate client relationships, onboard new clients, and drive growth across local and regional markets. You will collaborate with Product, Marketing and Operations to tailor B2B offers and deliver high-quality experiences.

The role demands strong sales skills, analytical mindset, and a collaborative, entrepreneurial attitude.

Qualifications

• 3+ years of account management experience in B2B or enterprise settings.
• Strong sales sense with upsell/cross-sell capabilities.
• Excellent data-driven decision making and KPI tracking.
• Excellent communication and presentation skills.
• Fluency in English and Finnish.

Responsibilities

• Own and manage top corporate client relationships post-acquisition.
• Onboard and activate new corporate clients and guide initial transactions.
• Regular account management to drive activity and retention.
• Build trusted advisor relationships and grow account value.
• Help clients maximize product benefits and resolve issues.

Skills

Account management

Sales skills

Analytical skills

Communication

Team collaboration

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt for Work is a rapidly-growing B2B business at Wolt, and we have ambitious plans to massively accelerate this growth. Our mission is simple: we want to bring the same great user experience that Wolt is known for to business users around the world. Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events.

We are now looking for a hands-on Key Account Manager to join us on this journey of accelerating Wolt for Work’s growth further and support the recently launched Wolt Benefits - our new employee benefits product.

What you’ll be doing

In this role you will engage in business-level discussions with decision-makers, you will need to be comfortable using data, and insights and versatile enough to hold your own in operational, marketing, and technical conversations.

Moreover, you will have the opportunity to showcase your entrepreneurial flair and collaborate across several teams/functions including our product, merchant and marketing teams to build a winning proposition. We have a great base to start from, your focus will be to help us build upon and scale this in the local and regional markets.

Day-to-day in this role you’ll

• Full end-to-end responsibility over the corporate client relationship after acquisition, by directly managing top tier clients and reactively managing others
• Onboard and activate acquired corporate clients, guiding them through their first few transactions
• Consistent, regular account management to promote account activity
• Develop and nurture strong relationships, becoming the clients’ trusted advisor
• Support clients in using our products and problem-solving for their needs
• Grow accounts by identifying additional opportunities for Wolt to support the client
• Collaborate with internal stakeholders including Product, Marketing, Operations and Customer Support to develop custom B2B offers and to ensure that we continue to provide a high quality experience to clients.
• Develop client NPS, collect positive testimonials, and reduce churn
• Analyze data to develop insights and determine account management focus areas
• As our business grows we are rolling out new features that could be beneficial to our clients- you will be the one to decide how our clients can benefit from them in order to fulfill the potential from our platforms.

Our humble expectations

• Account Management Experience: 3+ years of experience in account management within B2B or enterprise fields. Demonstrated ability to anticipate client needs, proactively address potential issues, and consistently deliver added value.
• Strong sales skills, including identifying upselling and cross-selling opportunities to maximize revenue growth within existing accounts. Ability to build strong relationships and tailor the company’s offerings based on specific client needs and business parameters.
• Analytical Skills: Excellent analytical ability to translate data into actionable strategies. Comfortable with analyzing sales metrics and producing relevant KPIs to improve performance and decision-making.
• Attitude: Natural tendency for ownership with a get-stuff-done, entrepreneurial attitude.
• Communication & Presentation: Excellent communication and presentation skills. Ability to collaborate effectively with global and local teams.
• Languages:Finnish and English.
• Team Player - growing is something that we do together as a team - we value teamwork and knowledge sharing in order to achieve our goals.

Why you’ll love it

Global and growing fast: Join a rapidly scaling international company.
Ride of a lifetime: Accelerate your career while mastering sales excellence.
Instant impact: Take ownership and help shape a new business segment from the ground up.
Big hearts, small egos: Work alongside smart, supportive teammates who care.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.