IT Operations Specialist

NG Nordic; Espoo; Hybrid; EUR 50 000 - 70 000; Full time

Job summary

A leading Nordic provider of environmental services is seeking an IT Operations Specialist to ensure efficient IT delivery across their organization. Located in Espoo, this role involves managing support requests, overseeing onboarding processes, and collaborating with teams in multiple Nordic countries. The ideal candidate will have a background in IT support, familiarity with Microsoft tools, and strong communication skills in English. Join a team dedicated to shaping a sustainable digital future.

Qualifications

• Prior experience in IT support or helpdesk roles is essential.
• Knowledge of Microsoft’s infrastructure stack is required.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage IT support requests and ensure efficient IT delivery.
• Collaborate with colleagues across Nordic countries.
• Monitor and eliminate backlog in IT support queue.

Skills

IT support experience

Knowledge of Azure

Experience with Microsoft 365 tools

Strong communication skills in English

Team player

Education

IT education (certificates or bachelor's degree)

Tools

Microsoft 365

Azure DevOps

Jira

Job description

Join the Team Driving Sustainable Innovation

NG Nordic is a leading Nordic provider of circular solutions and environmental services. By transforming waste into valuable resources and removing hazardous substances from circulation, we are avoiding emissions, protecting natural ecosystems and scaling access to circular materials. NG Nordic is a vital part of the Nordic industrial infrastructure, generating EUR 1,3 billion in revenue with a team of about 3,400 employees and 90 sites.

Your Role as IT Operations Specialist

We are seeking an IT Operations Specialist to ensure efficient IT delivery and support across our organization. The role can be based in Espoo (FI) or Oslo (NO), and you will be responsible for keeping our IT support queue manageable, providing colleagues with necessary access and information, assigning software licenses, and overseeing processes from onboarding to off‑boarding, as well as making security and access adjustments. Your efforts will help to ensure that all IT functions are operating smoothly and efficiently without interruptions.

Main Responsibilities

• Promote structure and order in daily IT operations at the group level
• Handle and resolve support requests related to access control, IT orders, administration and other general IT operations
• Monitor our IT support queue and work to eliminate any backlog
• Collaborate closely with your manager and colleagues in Norway, Finland, Sweden, and Denmark
• Interface with our Service provider in order to minimise downtime
• Apply and expand your expertise in Azure and other modern cloud platforms

Our Expectations

You do not need to be a senior IT professional, but prior experience in IT is essential. Whether you have worked at an IT helpdesk, served as an IT admin, a network installer, or you have always been the go‑to person for IT solutions in your organisation, your understanding of system integration and your drive to create order in complex IT environments, is highly valued.

Qualifications And Skills

• IT education ranging from IT certificates to a bachelor’s degree
• CCNA, CCNP, ITIL, ITSM qualification valued, but not mandatory
• Experience in operational IT roles such as helpdesk, support, or network management roles
• Knowledge of Microsoft’s infrastructure stack, including Azure, Intune, etc.
• Ability to work methodically and manage multiple tasks simultaneously
• Answering questions by phone, MS Teams, Slack, email, Jira, etc.
• Advanced proficiency in Microsoft 365 tools, especially PowerPoint, Excel, Teams, and SharePoint
• Experience with project management tools such as Azure DevOps, Jira, or similar platforms
• Capacity to perform under pressure and meet deadlines
• Teamplayer
• Strong communication skills in English, both spoken and written. One or more Nordic languages is valued, but not mandatory
• Service‑oriented attitude and a willingness to assist others
• Sense of problem ownership
• Professional pride with a commitment to delivering the best IT solutions and ensuring tasks are completed successfully

Shape a Sustainable Digital Future

Join NG Nordic and become part of a team dedicated to shaping the future of digital sustainability and innovation.

Candidates are handled on an ongoing basis.

We want our recruitment process to be fair and inclusive. That’s why we don’t ask for pictures or long application letters. Instead, we use screening questions to ensure comparable applications. We do, however, ask for gender information to help us ensure a good gender balance in the recruitment process.