Hospital Guest Services Concierge

Medical University of South Carolina; Oulu; On-site; EUR 17,000 - 22,000; Full time

Job summary

The Guest Services Representative at Medical University Hospital Authority supports inpatient and outpatient Concierge units and information services areas, ensuring high levels of customer service for patients, families, and visitors. The role acts as a liaison between patients and the clinical team, enhancing comfort and access to services.

Under general supervision, you will answer inquiries, greet guests, and direct them to appropriate resources while meeting performance metrics and

Qualifications

• High School Degree or Equivalent required.
• 0-6 months of work experience preferred.
• Strong customer service and communication skills desirable.

Responsibilities

• Assist patients, visitors, and staff by covering inpatient and outpatient Concierge units and information services areas.
• Greet visitors professionally and determine needs, directing them accordingly.
• Meet key performance metrics and comply with policies and processes.
• Resolve issues creatively to promote positive outcomes.

Skills

Customer service

Visitor greeting

Communication

Problem solving

Education

High School Degree or Equivalent

Job description

The Guest Services Representative at Medical University Hospital Authority supports inpatient and outpatient Concierge units and information services areas, ensuring high levels of customer service for patients, families, and visitors. The role acts as a liaison between patients and the clinical team, enhancing comfort and access to services.

Under general supervision, you will answer inquiries, greet guests, and direct them to appropriate resources while meeting performance metrics and