Global ITSM Office Lead: Strategy & Governance

Kalmar; Helsinki; Hybrid; EUR 90 000 - 120 000; Full time

Job summary

A global logistics leader is seeking a Service Management Office Lead in Helsinki, Finland. The successful candidate will define and enforce IT service management strategies and frameworks while driving continuous improvement through data and automation. Ideal applicants should possess a bachelor's degree and over 10 years of IT service management experience, with a strong background in ITIL and ServiceNow. This role offers competitive benefits and a hybrid work model.

Benefits

Competitive benefits

Flexible working hours

Global collaboration opportunities

Qualifications

• 10+ years in IT service management with senior governance experience.
• Expert-level knowledge of ITIL and ITSM governance.
• Demonstrated ability to lead teams and drive change.

Responsibilities

• Create and execute the vision for the Service Management Office.
• Own and enforce ITSM policies and standards.
• Define and manage SLAs and KPIs for service health.

Skills

Data-driven mindset

Leadership & influence

Strong ITSM expertise

Education

Bachelor's degree in IT, Engineering, Business, or related field

Advanced degree (advantage)

Tools

ServiceNow

Job description

A global logistics leader is seeking a Service Management Office Lead in Helsinki, Finland. The successful candidate will define and enforce IT service management strategies and frameworks while driving continuous improvement through data and automation. Ideal applicants should possess a bachelor's degree and over 10 years of IT service management experience, with a strong background in ITIL and ServiceNow. This role offers competitive benefits and a hybrid work model.