Front Desk Representatives (Rovaniemi)

Arctic GM & Sonka Resort | The Original Aurora Hunters™; Rovaniemi; On-site; EUR 40 000 - 60 000; Full time

Job summary

A leading company in Lapland tourism is looking for enthusiastic individuals to join their office team for the 2025-2026 winter season in Rovaniemi. The role involves providing exceptional customer service, handling guest inquiries, and managing reservations. Candidates must have a valid work permit for the Schengen Area and be fluent in English. This position offers a competitive salary and a unique working experience in the beautiful winter landscape of Lapland.

Benefits

Competitive salary

Seasonal accommodation options

Multicultural work environment

Opportunities for professional growth

Qualifications

• Legal permit to work in the Schengen Area is required.
• Friendly and professional attitude is essential.
• Ability to work independently and as part of a team is important.

Responsibilities

• Provide exceptional customer service at the front desk.
• Handle guest inquiries, bookings, and reservations.
• Assist with daily office operations and administrative tasks.

Skills

Excellent communication skills

Customer service experience

Fluency in English

Tools

Bokun or other booking systems

Job description

Important Notice: To be eligible for any position at Arctic GM, you must already have a valid legal permit to work in the Schengen Area (EU/EEA). We do not sponsor work permits or assist with visa applications. Applications without the required legal work status will not be considered.

Overview

Join Arctic GM for the 2025-2026 winter season in Rovaniemi, Finland. We are seeking enthusiastic and customer-focused individuals to be part of our office team, helping create unforgettable experiences for our guests. As a key point of contact, you will play an essential role in our commitment to high-quality, small-group, and private tours. Our deep-rooted history in Lapland, with heritage tracing back 20 generations, ensures an authentic and enriching work environment.

Responsibilities

• Provide exceptional customer service at the front desk.
• Handle guest inquiries, bookings, and reservations.
• Assist with daily office operations and administrative tasks.
• Manage communication with guests to ensure a smooth and enjoyable experience.
• Work with booking systems to process and manage reservations.

Qualifications

• Legal permit to work in the Schengen Area (we do not sponsor work permits).
• Excellent communication skills and a friendly, professional attitude.
• Previous office or customer service experience is an advantage.
• Fluent in English (additional languages are a plus).
• Ability to work in a fast-paced, seasonal environment.
• Experience with Bokun or other booking systems is preferred.
• Strong ability to work independently and as part of a team.

Benefits

• Work in the breathtaking winter landscape of Lapland, right on the Arctic Circle.
• Competitive salary and seasonal accommodation options.
• A welcoming, supportive, and multicultural work environment.
• Opportunities for professional growth and skill development.

Are you ready to be part of an unforgettable adventure in Lapland? Apply now to join our team!