Engineering Manager - Chat Platform

Wolt; Helsinki; On-site; EUR 90,000 - 130,000; Full time

Job summary

Wolt is seeking an Engineering Manager to lead a cross-functional team across backend, web, and mobile development, driving growth and excellence in our customer support platform. You will mentor engineers, plan sprints, and align with product leadership to deliver innovative solutions for our millions of users.

You will focus on shaping scalable, real-time support tools and processes, ensuring robust execution in a fast-paced environment while collaborating with stakeholders across the

Qualifications

• Proven leadership in delivering customer-focused software.
• Hands-on backend development experience.
• Experience working with product teams and stakeholders.
• Familiar with Kubernetes and AWS in production environments.

Responsibilities

• Lead a cross-functional engineering team across backend, web, and mobile development.
• Mentor team and drive weekly sprints, personal development plans, and 1:1s.
• Collaborate with Product Lead to shape future of Wolt customer support.

Skills

Leadership experience

Backend development

Cross-functional collaboration

AI tooling familiarity

Stakeholder management

Production environments

Tools

Kubernetes

AWS

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About The Team

World-class customer service is one of the cornerstones of Wolt We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication.

Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business.

About The Role

You’ll be the driving force behind our support operations, leading a cross-functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.

But it’s not just about leading a team; it’s about making an impact. You’ll be instrumental in shaping the future of Wolt’s customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.

Qualifications

• To thrive in our team, you’ll need solid leadership experience collaborating strongly with product teams and business stakeholders.
• Being flexible and comfortable working with various languages and technologies depending on the task is a big plus.
• Previous hands-on software development experience in backend is definitely needed.
• You happen to be a big adept of modern AI tools and stay close to the code.
• We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side.
• Experience with rollouts and fast-paced production environments is essential.
• Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.