Engineering Manager - Chat Platform

Wolt; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

Wolt is seeking an Engineering Manager to lead a cross‑functional team spanning backend, web and mobile development. You’ll mentor engineers, drive weekly cycles, and develop personal growth plans while shaping the future of our customer support tools.

With 25+ million monthly users, your work directly impacts experiences across the globe. You’ll collaborate closely with product leadership and stakeholders, blending hands‑on backend work with strategic planning, modern AI tooling, and resilient

Qualifications

• Proven leadership of engineering teams delivering complex software.
• Hands-on backend development experience required.
• Strong collaboration with product and business stakeholders.
• Experience with Kubernetes and AWS in production environments.
• Familiarity with AI tooling and rapid feature rollouts.

Responsibilities

• Lead a cross‑functional team across backend, web and mobile workstreams.
• Mentor engineers, plan development cycles and personal growth plans.
• Shape the strategy and roadmap for Wolt's support products and tooling.
• Partner with Product Lead and stakeholders to drive impact for millions of users.
• Oversee rollouts in fast‑paced production environments and risk management.

Skills

Leadership

Cross-functional collaboration

Backend development

AI tools

Stakeholder management

Production rollouts

Product team collaboration

Team mentoring

Tools

Kubernetes

AWS

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

About The Team

World‑class customer service is one of the cornerstones of Wolt. We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication.

Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top‑notch support products and tools. With your guidance, they'll be empowered to tackle challenges head‑on and build a high‑load real‑time system, crucial to continue supporting the growth of our business.

About The Role

You’ll be the driving force behind our support operations, leading a cross‑functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one‑on‑ones.

But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of Wolt's customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.

• To thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders.
• Being flexible and comfortable working with various languages and technologies depending on the task is a big plus.
• Previous hands‑on software development experience in backend is definitely needed.
• You happen to be a big adept of modern AI tools and stay close to the code.
• We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side.
• Experience with rollouts and fast‑paced production environments is essential.
• Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.